Helps quickly establish open communications with customers, develop trust, and overcome personailty differences that interfere with selling. Contains the INSIGHT Inventory, self-scoring template, and profiling charts and two application sections.

Using all of the tried and trusted knowledge gained by using the Insight Inventory, this team-focused product is dedicated to evaluating and improving vital group communication.

If you ever wish for more hours in a day and wonder how to fit everything in, this is the title, one of a series of compact disc programmes that can work for everyone, from the shop floor to board level

This is an innovative learning instrument that focuses on the necessary 'people skills' by evaluating behaviour in five vital skill areas. Perfect for anyone who has project management responsibilities, regardless of title or reporting relationship to the project team.

Purchase one Feedback Form per project team member.

Project leadership isn’t just about logistics. It’s also about the ability of the project leader to motivate the project team, build relationships, and sustain the performance of the team throughout the life of the project.

Feedback Form helps provide useful feedback to another person about their performance as a member of a team.

Helps individuals understand what it takes to be a viable and potent member of a team - and how their behaviour clearly indicates the extent to which they are (or aren't) effective.

Help managers turn performance appraisals into productive and even enjoyable experiences.

Many People are paying attention to the topic of empowerment because it promises to help them make sense of many personal and organisational situations. By responding to the items in this questionnaire, you will learn how empowered you are in your job.

Employee Version. The candid responses to these questions will help a manager understand the degree to which an employee sees themselves as being empowered at work.

Wise leaders know that power is an unusual kind of currency. The more you give it away, the more you end up having. Help leaders understand this essential concept with the new edition of the Empowerment Profile - an in-depth instrument that provides leaders with a measurement of the degree to which they perceive themselves to have power at work.

The Employee Version, intended for customer service employees, focuses on your employees' perceptions of their abilities - and those of the organisation - to deliver Knock Your Socks Off Service.

Contains 1 Employee Version, 1 Leader Version and The Interpretive Guide

Complete self-help toolkit for supervisors, managers, and leaders.

Situation-based leadership assessment for management development training. Measures current skill in managing employees and improves leadership effectiveness by developing supervisory skills, leadership skills, coaching skills, and the ability to motivate employees.