Helps quickly establish open communications with customers, develop trust, and overcome personailty differences that interfere with selling. Contains the INSIGHT Inventory, self-scoring template, and profiling charts and two application sections.

Feedback Form helps provide useful feedback to another person about their performance as a member of a team.

Helps individuals understand what it takes to be a viable and potent member of a team - and how their behaviour clearly indicates the extent to which they are (or aren't) effective.

Help managers turn performance appraisals into productive and even enjoyable experiences.

Many People are paying attention to the topic of empowerment because it promises to help them make sense of many personal and organisational situations. By responding to the items in this questionnaire, you will learn how empowered you are in your job.

Employee Version. The candid responses to these questions will help a manager understand the degree to which an employee sees themselves as being empowered at work.

Wise leaders know that power is an unusual kind of currency. The more you give it away, the more you end up having. Help leaders understand this essential concept with the new edition of the Empowerment Profile - an in-depth instrument that provides leaders with a measurement of the degree to which they perceive themselves to have power at work.

The Manager Version, intended for customer service managers and other organisational leaders, pinpoints developmental areas and helps customer service managers plan for improvement.

The Employee Version, intended for customer service employees, focuses on your employees' perceptions of their abilities - and those of the organisation - to deliver Knock Your Socks Off Service.