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Becoming A Customer Service Star

Can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. ALSO ONLINE*.
£15.85

Coaching Skills Inventory Participant Guide

No manager looks forward to approaching employees about job-performance problems — yet few tasks are more vitally important. The Coaching Skills Inventory offers a logical, 7-step formula for conducting coaching meetings that are based on mutual trust and respect.
£15.85

Influencing Style Clock

Easy-to-use 16-page self-scoring assessment provides a quick and easy ‘mirror’ that will help increase self-awareness and identify how to influence others successfully. ALSO ONLINE*.
£10.31

Leadership Practices Inventory Participant Form

The 30-item self assessment associated with the LPI 5th Edition product suite. Requires the LPI Facilitator Guide for scoring.
£15.99
Bestsellers

What's My Communication Style? Self Assessment

Participants respond to 24 pairs of adjectives, using a pressure-sensitive form. After scoring is complete, easy-to-read charts allow respondents to quickly scan the strengths and trouble spots that characterise their particular communication styles. Part of the HRDQ Style Series. ALSO ONLINE*.
£15.85

What's My Leadership Style? Self Assessment

A management development and leadership style assessment that identifies leadership style and helps organisational leaders, managers, and supervisors improve performance and become effective leaders. ALSO ONLINE*.
£15.85

Personal Effectiveness Inventory Participant Activity 2nd Edition

A quick and easy diagnostic for time management or personal development. The self-scoring, 50-question Inventory means that in 15 minutes you will have raised many of the key issues underpinning personal effectiveness.
£6.95

What's My Leadership Style? - Online Credit

This credit registers you for one individual use of the What's My Leadership Style? Online Assessment to a participant of your choice. You'll need to purchase one credit per participant. After your order is processed, you'll receive an email that contains a link to complete the assessment.
£20.29 excl VAT