Can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. ALSO ONLINE*.
Personality style is an integral part of many training sessions. This assessment makes identifying and understanding personal style easy. Based on Carl Jung’s theory of psychological types, the PSI has helped thousands of people answer the question, 'Why do I act the way I do?'
Participants respond to 24 pairs of adjectives, using a pressure-sensitive form. After scoring is complete, easy-to-read charts allow respondents to quickly scan the strengths and trouble spots that characterise their particular communication styles. Part of the HRDQ Style Series. ALSO ONLINE*.
A quick and easy diagnostic for time management or personal development. The self-scoring, 50-question Inventory means that in 15 minutes you will have raised many of the key issues underpinning personal effectiveness.
A management development and leadership style assessment that identifies leadership style and helps organisational leaders, managers, and supervisors improve performance and become effective leaders. ALSO ONLINE*.
Developed to help individuals assess their interpersonal influence style. The model upon which the inventory statements are based is an assertive behaviour model. This model suggests that 2 sets of behaviours create 4 behavioural mixes. One set of behaviour is related to an individual’s degree of openness or candor. Another set of behaviours is related to an individual’s degree of consideration for another or others. ALSO ONLINE*.