Can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. ALSO ONLINE*.
No manager looks forward to approaching employees about job-performance problems — yet few tasks are more vitally important. The Coaching Skills Inventory offers a logical, 7-step formula for conducting coaching meetings that are based on mutual trust and respect.
Participants respond to 24 pairs of adjectives, using a pressure-sensitive form. After scoring is complete, easy-to-read charts allow respondents to quickly scan the strengths and trouble spots that characterise their particular communication styles. Part of the HRDQ Style Series. ALSO ONLINE*.
A management development and leadership style assessment that identifies leadership style and helps organisational leaders, managers, and supervisors improve performance and become effective leaders. ALSO ONLINE*.
A quick and easy diagnostic for time management or personal development. The self-scoring, 50-question Inventory means that in 15 minutes you will have raised many of the key issues underpinning personal effectiveness.
This credit registers you for one individual use of the What's My Leadership Style? Online Assessment to a participant of your choice. You'll need to purchase one credit per participant. After your order is processed, you'll receive an email that contains a link to complete the assessment.