Good communication lies at the heart of all human interaction and so many problems start with misunderstandings. Suitable for managers, supervisors, negotiators customer service and customer facing staff, indeed anybody who has to deal with others!
What’s My Communication Style Fourth Edition will build a better understanding of communication style and its effects on colleagues: identify participant’s dominant communication style and the behaviours that distinguish it. As well as strategies for dealing with the styles of others. A greater understanding of varying communications styles can lead to less friction between groups, departments and individuals as well as enhancing productivity and reducing problems.
Learning to Listen is a communication assessment and soft-skills training programme that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses. Learning to Listen is a great foundation for any communication skills training programme.
While most listening assessments measure style, this self-assessment measures skill level and because it targets actual behaviour, individuals are able to take immediate action to maximise their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.
In effect a trading or transactional relationship in which the two parties seek to discover whether or not they can sell one another anything, exchange business cards and quickly move on. But Networking is so much more!
In a world where people prefer to do business with someone they know or have been recommended to, investing a little in developing the skills and strategies that will enlarge, and make better use of the spiders web of direct and indirect contacts we all have can only be time well spent! After all think of the benefits and value of expanding those relationships over time!
The Neurolinguistic Communication Profile (NCP) assessment, uses an innovative and useful model showing the relationship between an individual's thinking, their communication preference and the ability to establish rapport with others. The NCP focuses on assessing sensory-based preferences (visual, auditory, and kinesthetic) for taking in information, organising it and communicating information to others. It offers insights and practical tools for communicating more flexibly and effectively with others, regardless of their preferences.
The NCP is a guide for establishing rapport quickly. Ideal as a centrepiece for training on topics including management, coaching, teamwork, and sales.
Better understanding of your own style enables participants to better appreciate how to engage with others to avoid conflicts and minimise misunderstandings in all sorts of situations. A clear picture of one’s own strengths and preferences offers the opportunity to flex behaviour and approach to achieve better outcomes.
This instrument makes an effective stand-alone tool to develop better self-awareness and communication.