Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.

The Manager Version, intended for customer service managers and other organisational leaders, pinpoints developmental areas and helps customer service managers plan for improvement.

The Employee Version, intended for customer service employees, focuses on your employees' perceptions of their abilities - and those of the organisation - to deliver Knock Your Socks Off Service.

As the focus on excellent customer service continues to be a popular trend, there is a growing expectation that employees should receive the same level of service from internal service providers as they would elsewhere. But internal service providers have a bond with their customers that external vendors simply do not share. Because of the complexity of this relationship, internal service providers need to judge their behaviour by a new standard.

Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Collection; a creative, engaging, and innovative collection of skill development activities.

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.

Engage People in Impactful Conversations. Experience suggests that it is those directly involved in care who often have the best solutions. These conversation cards are designed to help you ask the right questions of yourself and others.

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once registered on this website, go to the "MY ACCOUNT" section. There you will be able to access your Downloads.

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once registered on this website, go to the "MY ACCOUNT" section. There you will be able to access your Downloads.

The Facilitator Guide features theoretical background, administrative guidelines, reproducible participant handouts, overhead transparencies, and more.