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As I sat in my first sales training session as a facilitator many years ago, I watched a seasoned sales professional struggle to understand why his proven approach wasn't working with a particular client. His frustration was palpable as he exclaimed, "I've been selling successfully for twenty years - why isn't this person buying the way everyone else does?" This moment perfectly encapsulates what Ken Keis explores in his transformative works "Why Aren't You More Like Me?" and "Why Don't You Sell the Way That I Buy?"

Early in my facilitation career, I made what I now recognise as a classic mistake. Armed with meticulously prepared slides and expert knowledge, I would stand before groups delivering what I thought were compelling presentations about effective communication. Oh, the irony - lecturing about communication while my participants fought to keep their eyes open.

In the realm of professional development training, few tools have captured the essence of communication challenges as effectively as Communication Derailed. This high-energy simulation game has become a cornerstone in training programmes worldwide, offering invaluable insights into the intricate dance of workplace communication.

Transform your understanding of what drives human behaviour and enhance your coaching toolkit. In the evolving landscape of professional development, understanding what truly drives people has never been more crucial.

The Future of Work: Embracing Remote Working with Richard Breger's Insights In today's rapidly evolving work environment, remote working has become more than just a trend—it's a necessity. As businesses adapt to new challenges, understanding the dynamics of remote work is crucial for success. Richard A. Breger, a Chartered Occupational Psychologist, offers valuable insights into making remote working effective through his extensive research and practical experience.

Unlock the secret to high performance by mastering essential soft skills. Discover how emotional intelligence, adaptability, and effective communication can transform your career.

Uncover the secrets to mastering both management and leadership within your organisation. Discover why not all managers are natural leaders and vice versa, and learn how to bridge this gap with strategic assessments and personalised development programmes. Delve into the nuances of these distinct roles and empower your team to achieve unparalleled success by balancing efficiency with inspiration.

Unlock Your Potential with MLR's Top-Selling Development Tools At MLR, we're passionate about empowering individuals and organisations to reach their full potential.

Are leaders born or made? This is one of those questions that surfaces every once in a while. The late Sir Neville Marriner, founder of the Academy of St Martins-in-the-Fields, once said in an interview that music conductors were born, overlooking the fact that even he wasn’t born with a baton in his hand.

Assertiveness, as both a philosophy and technique, is a powerful and constructive approach to communication and self-expression that promotes respect for oneself and others. It's rooted in the idea of being confident in one's thoughts, feelings, and needs while simultaneously respecting the rights and perspectives of others.