Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.

A Digital collection of conflict resolution activities, self-assessments, and exercises.

Especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. 

Reproducible activities focusing on developing talents such as:

Self-awareness and Control, Empathy, Social Expertness, Personal Influence, and Mastery of Vision

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills.

How do you pull together a team-building workshop that is guaranteed to work?

Your team is floundering, morale is low - you're not sure what the problem is, but you know you need to do something fast.

You need Pump Them Up! - a collection of 35 reproducible team-building workshops. In as little as two hours you can provide teams with on-target, hands-on training that will re-energise, re-focus, and re-commit team members.

Spice up your next customer service training programme with SkillBuilders: 50 Communication Skills Activities - a creative, engaging, and innovative collection of skill development activities.

Before you plan your next team-building session, be sure to consult TeamBook, a fully reproducible resource that provides trainers with components to build two- to three-day team-building sessions.

NOW IN DIGITAL VERSION.

Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organisation with 50 Activities for Employee Engagement.

This collection of fully reproducible training activities is designed to help managers and employees understand the sources of workplace stress and types of stress.

Also, an understanding how stress effects performance and most importantly - how to better manage stress.

Increase ethics awareness among your managers, teams and sales personnel with this 350-page resource

Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Collection; a creative, engaging, and innovative collection of skill development activities.

In this collection, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organisation.

Enables managers to concentrate on the personal views, feelings, and opinions of their staff.

This helps them to encourage person-centered management, improve interpersonal skills, ensure that organisational goals are achieved and more…