THE HUGE INTERNATIONAL BESTSELLER

A former FBI hostage negotiator offers a field-tested approach to negotiating - effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.

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How do you get to what's real? Your organisation's culture is the key to its success. Strategic planning is essential.

People's competencies should be measured and their weaknesses shored up. People crave feedback. These may sound like basic truths of our work lives today. But actually, they're lies. As strengths guru and bestselling author Marcus Buckingham and Cisco Leadership and Team Intelligence head Ashley Goodall show in this provocative, inspiring book, there are some big lies - distortions, faulty assumptions, wrong thinking - running through our organisational lives. Nine lies, to be exact.

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What is Violent Communication? 

If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people - could indeed be called “violent communication.”

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This book is not just about using the Birkman method. Nor is it just for Birkman coaches.

It is about how our personalities work, how and why we communicate the way we do, how we can shift our automatic responses and actions to make conscious choices and produce better outcomes in our lives. 

Note: Don't let the title fool you. This book is definitely not just for experienced coaches using the Birkman Method. Yet its wisdom may influence you to become one!

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In Our Iceberg is Melting, a simple fable about penguins encapsulates vital truths about embracing change and illustrates how adaptability can yield prosperity, while resistance can lead to peril, in an ever-changing world.

What if everything you knew was about to change?

For generations, a penguin colony thrived on their iceberg - until one brave, curious mind uncovers a looming catastrophe. His desperate pleas for action are met with the all-too-human resistance to anything new.

Our Iceberg Is Melting provides a powerful guide for navigating personal and professional transformation. Through relatable characters, this fable illuminates human nature, the challenge of resistance, and the incredible power of collective action. It is a story that is occurring in different forms around us today – but the penguins handle change a great deal better than most of us.

Drawing on John Kotter's renowned insights, this concise book equips you with the wisdom to drive faster, smarter change in your work, family and community – essential in today's relentless world.

This special tenth anniversary edition features new and improved illustrations and a foreword by Spencer Johnson, author of Who Moved My Cheese?

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A survey of the psychology of expertise, providing techniques for developing mastery of any skill, drawn from the authors extensive, pathfinding research.

Reviews:

"This book is a breakthrough, a lyrical, powerful, science-based narrative that actually shows us how to get better (much better) at the things we care about." --Seth Godin, author of Linchpin

"Most 'important' books aren't much fun to read. Most fun books aren't very important. But with Peak, Anders Ericsson (with great work from Robert Pool) has hit the daily double. After all, who among us doesn't want to learn how to get better at life? A remarkable distillation of a remarkable lifetime of work." --Stephen J. Dubner, coauthor of Freakonomics and Superfreakonomics 

"Ericsson's research has revolutionized how we think about human achievement. He has found that what separates the best of us from the rest is not innate talent but simply the right kind of training and practice. If everyone would take the lessons of this book to heart, it could truly change the world." --Joshua Foer, author of Moonwalking with Einstein

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Invaluable insight into appreciating your one-of-a-kind, God-given personality.

Includes a Personality Profile Test to reveal unique traits that affect your emotions, work-performance and relationships. Improve your strengths and correct your weaknesses, through humorous anecdotes and straightforward counsel.

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Phenomenon: Keirsey and Bates's Please Understand Me, first published in 1978, sold nearly 2 million copies in its first 20 years, becoming a perennial best seller all over the world.

Advertised only by word of mouth, the book became a favorite training and counseling guide in many institutions -- government, church, business -- and colleges across the nation adopted it as an auxiliary text in a dozen different departments. Why? Perhaps it was the user-friendly way that Please Understand Me helped people find their personality style. Perhaps it was the simple accuracy of Keirsey's portraits of temperament and character types. Or perhaps it was the book's essential message: that members of families and institutions are OK, even though they are fundamentally different from each other, and that they would all do well to appreciate their differences and give up trying to change others into copies of themselves.

Now: Please Understand Me II

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A SUNDAY TIMES AND NEW YORK TIMES BESTSELLER, THIS BOOK WILL CHANGE HOW YOU SEE INTROVERTS - AND YOURSELF - FOREVER. 

Our lives are driven by a fact that most of us can't name and don't understand. It defines who our friends and lovers are, which careers we choose, and whether we blush when we're embarrassed. 

That fact is whether we're an introvert or an extrovert.

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A New York Times and Wall Street Journal bestseller. 

A practical guide for those bewildered or exhausted by management, written for bosses and those who manage bosses.

Drawing on years of first-hand experience, Radical Candor shows you how to be successful while retaining your integrity and humanity. From Kim Scott, former manager at Google and Apple, and CEO coach to Silicon Valley.

'Radical Candor will help you build, lead, and inspire teams to do the best work of their lives' – Sheryl Sandberg, author of Lean In

If you don't have anything nice to say then don't say anything at all . . . right?

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'A goldmine of surprising insights. Makes you smarter with every page' – James Clear, author of Atomic Habits 

The Instant Sunday Times Bestseller. As featured on Diary of a CEO. 

The essential guide to improving your performance, and a powerful playbook for success in any field: develop range while everyone around you is rushing to specialize. 

You may have been taught that success in any field requires early specialization, and 10,000 hours of deliberate practice. If you only dabble or delay, you'll never catch up with those who got a head start. This is completely wrong.

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