Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

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LONGLISTED FOR THE FINANCIAL TIMES & MCKINSEY BUSINESS BOOK OF THE YEAR

“I often talk about the importance of trust when it comes to work: the trust of your employees and building trust with your customers. This book provides a blueprint for how to build and maintain that trust and connection in a digital environment.” — Eric S. Yuan, founder and CEO of Zoom

Harvard Business School professor and leading expert in virtual and global work Tsedal Neeley reveals how to thrive in remote and hybrid organizations.

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For too long our lives have been dominated by the 'under one roof' Industrial Revolution model of work. That era is now over. As remote working is becoming increasingly more flexible, there is no longer a reason for the daily roll call, of the need to be seen with your butt on your seat in the office.

The technology and necessity to work remotely and to avoid the daily grind of commuting and meetings has finally come of age. Bestselling authors Jason Fried and David Heinemeier Hansson are the masters of making it work at tech company 37signals.

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True or false?

In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions.

All false, says this provocative book.

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THE LIFE-CHANGING MULTI-MILLION-COPY GLOBAL BESTSELLER - BASED ON ONE OF THE MOST WATCHED TED TALKS OF ALL TIME! DISCOVER YOUR PURPOSE WITH ONE SIMPLE QUESTION: WHY?

'One of the most incredible thinkers of our time; someone who has influenced the way I think and act every day' - Steven Bartlett, investor, BBC Dragon and host of The Diary of a CEO podcast

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From the author of the global bestseller, The Power of Habit 

'This is not just a riveting read about how to understand others better. It’s also a revealing look at how to be understood.' - ADAM GRANT 

If you want to improve your communication skills at work and in life, this book is the place the start.' - ARTHUR C. BROOKS Professor, Harvard Business School, and #1 New York Times bestselling author

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Change is hard. It doesn't have to be.

We all know that change is hard. It's unsettling, it's time-consuming, and all too often we give up at the first sign of a setback.

But why do we insist on seeing the obstacles rather than the goal? This is the question that bestselling authors Chip and Dan Heath tackle in their compelling and insightful book. They argue that we need only understand how our minds function in order to unlock shortcuts to switches in behaviour.

Illustrating their ideas with scientific studies and remarkable real-life turnarounds - from the secrets of successful marriage counselling to the pile of gloves that transformed one company's finances - the brothers Heath prove that deceptively simple methods can yield truly extraordinary results.

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A Fictionalised account of James Treblid hired by MDL, a multi-national distributor of heavy equipment, to solve the company’s serious sales & service bottlenecks.

Follow him as he threads his way through a tough corporate “culture”; enlists upper management support; puts together winning teams; motivates them; and gives them the tools they need to effectively boost productivity, profits - and their own careers.

Available in Paperback Edition

When the first edition of Teaching with the Brain in Mind was published in 1998, it quickly became an ASCD best-seller, and it has gone on to inspire thousands of educators to apply brain research in their classroom teaching.

Now, author Eric Jensen is back with a completely revised and updated edition of his classic work, featuring new research and practical strategies to enhance student comprehension and improve student achievement.

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What if you could combine the agility, adaptability, and cohesion of a small team with the power and resources of a giant organization? 

When General Stanley McChrystal took command of the Joint Special Operations Task Force in Iraq in 2003, he quickly realized that conventional military tactics were failing. The allied forces had a huge advantage in numbers, equipment and training - but none of the enemy's speed and flexibility.

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New York Times bestseller — over 25 million copies sold

The No. 1 Most Influential Business Book of the Twentieth Century 

'[Thirty] years after it first appeared, the wisdom of The 7 Habits is more relevant than ever . . . exactly what we need now' Arianna Huffington

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Don't Be a One-Dimensional Leader!

To be an effective leader you need to know your strengths but that's only part of the story. You also need a broad perspective on all the behaviors needed to be an effective leader. This book provides both. Using the third-generation DiSC online personality assessment one of the most scientifically validated tools available The 8 Dimensions of Leadership helps you identify your primary leadership dimension. 

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