Core skills for facilitators, team leaders and members, managers, consultants, and trainers in a complete facilitation workshop in a take-home format. This revised edition features extensive updates and a wealth of new material.
A practical 'how to' guide on understanding and managing the youngest cohort of workers. With three to four job experiences or internships under their belts, the 'Gen Y-ers' pose new challenges for organisations that are already spending time, energy, and money recruiting and training young talent.
Whether you read this book from cover to cover or tap into specific chapters when you need answers, this book is guaranteed to quickly become your go-to resource and the first step to making improvements to your professional career, both present and future.