Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Hold anyone accountable. Master performance discussions. Get RESULTS.

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CULTURE RULES, AND CULTURE HAS RULES.

While everyone is talking about corporate culture and its importance for business success, the core principles and drivers that build, shape and sustain corporate culture are poorly understood. In this timely book, John R Childress shows that most of what we understand about corporate culture is wrong. Corporate culture is a business system, and like any critical business system, is composed of multiple drivers, all of which interact to influence “how things work around here” and ultimately, business results.

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Culture Rules is a clarion call for leaders around the world. The pandemic has magnified the essential role that culture plays in an organization's health, vitality, and sustainability--some passed the test with flying colours while others are seeing with fresh eyes, deeply rooted issues and challenges within their culture.

After completing a global study with over 5,000 participants from ten countries, Mark Miller and his team have exposed the most predominant fissures and their fixes.

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#1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she's showing us how to put those ideas into practice so we can step up and lead.

NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG

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Fourth Edition: How to Bring Out the Best in People at Their Worst

The classic guide to bringing out the best in people at their worst - fully updated for a world that’s meaner, nastier, and more polarised than ever

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarised workplaces, the breakdown of social mores, and downright rude behaviour. These days, it seems like there are more people we can’t stand - not fewer - and, too often, if we aren’t yelling at each other, we’ve just quit talking altogether.

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One of the most valuable skills in our economy is becoming increasingly rare. If you master this skill, you'll achieve extraordinary results. 

Deep Work is an indispensable guide to anyone seeking focused success in a distracted world. 

'Cal Newport is exceptional in the realm of self-help authors' New York Times 

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Difficult Conversations: How to Discuss What Matters Most is the 10th anniversary edition of the widely respected guide to navigating some of life’s most challenging discussions.

A difficult conversation is any exchange that feels uncomfortable or high-stakes - whether it involves asking for a pay rise, refusing a request from a manager or partner, addressing a sensitive issue with a friend, or offering an apology. These are situations most people tend to avoid, despite their importance.

This book explores how such conversations can be approached more effectively, helping readers develop the skills needed to reduce tension, improve clarity, and achieve more constructive outcomes. It provides practical guidance on how to express concerns, listen more effectively, and manage emotional responses in a balanced way.

By reframing how we approach these moments, the book shows that difficult conversations do not need to be avoided - they can become opportunities for better understanding and stronger relationships.

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Coaches are now entering a new era in which artificial intelligence is becoming an increasingly valuable part of the coaching landscape.

Digital Coach – Coaching in the Era of Artificial Intelligence by Brian Lenahan and Gilles Rochefort explores how coaches can retain the depth and authenticity of one-to-one coaching relationships while integrating the enhanced capabilities of AI-driven tools. The authors argue that rather than replacing human connection, technology can strengthen it by supporting more informed, responsive, and effective coaching conversations.

The book sets out compelling reasons for coaches across sport, business, personal development and career coaching to adopt emerging technologies. It demonstrates how AI can enhance insight, improve decision-making, and help coaches deliver more consistent and impactful outcomes.

By combining human empathy with data-driven support, Digital Coach presents a forward-looking approach to coaching practice in a rapidly evolving technological environment.

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Adapt your sales strategy to embrace the opportunities that digital channels can bring, with this ultimate guide to selling in the digital environment from engaging customers and generating leads to building an online network, with advice from leading sales and marketing expert Grant Leboff.  

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Frans Campher is a highly respected executive coach, trainer, and facilitator with over 20 years of experience helping leaders thrive.

He has worked with CEOs, senior executives, and leadership teams from top global organizations in both public and private sectors. His clients include industry leaders like BP, Citibank, Deloitte, Ford Europe, GlaxoSmithKline, and Johnson & Johnson.

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 **THE MULTI-MILLION COPY INTERNATIONAL BESTSELLER** 

Conquer procrastination. Boost productivity. Eat that frog. 

There just isn't enough time for everything on our 'to do' list - and there never will be. Successful people don't try to do everything: they learn to focus on the most important tasks and make sure they get them done.

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Available in Paperwork, Hardback, Audiobook and Kindle Edition