Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment.

THE WORLD'S BESTSELLING GUIDE TO NEGOTIATION 

Getting to Yes has been in print for over thirty years. This timeless classic has helped millions of people secure win-win agreements both at work and in their private lives. Founded on principles such as:

· Don't bargain over positions

· Separate the people from the problem

· Insist on objective criteria

Getting to Yes simplifies the whole negotiation process, offering a highly effective framework that will ensure success.

Available in Paperback, Hardback, Audible and Kindle Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

Available in Paperback, Hardback, Audiobook and Kindle Edition

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Difficult Conversations: How to Discuss What Matters Most is the 10th anniversary edition of the widely respected guide to navigating some of life’s most challenging discussions.

A difficult conversation is any exchange that feels uncomfortable or high-stakes - whether it involves asking for a pay rise, refusing a request from a manager or partner, addressing a sensitive issue with a friend, or offering an apology. These are situations most people tend to avoid, despite their importance.

This book explores how such conversations can be approached more effectively, helping readers develop the skills needed to reduce tension, improve clarity, and achieve more constructive outcomes. It provides practical guidance on how to express concerns, listen more effectively, and manage emotional responses in a balanced way.

By reframing how we approach these moments, the book shows that difficult conversations do not need to be avoided - they can become opportunities for better understanding and stronger relationships.

Available in Paperback, Hardback and Kindle Edition

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What is Violent Communication? 

If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people - could indeed be called “violent communication.”

Available in Paperback, Hardback and Kindle Edition

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A New York Times and Wall Street Journal bestseller. 

A practical guide for those bewildered or exhausted by management, written for bosses and those who manage bosses.

Drawing on years of first-hand experience, Radical Candor shows you how to be successful while retaining your integrity and humanity. From Kim Scott, former manager at Google and Apple, and CEO coach to Silicon Valley.

'Radical Candor will help you build, lead, and inspire teams to do the best work of their lives' – Sheryl Sandberg, author of Lean In

If you don't have anything nice to say then don't say anything at all . . . right?

Available in Paperback, Hardbook, Audible and Kindle Edition

The Anatomy of Peace will instil hope and inspire reconciliation.

Through a series of moving stories about once-bitter enemies reunited, it shows us how we routinely misunderstand the causes of conflict - and perpetuate the very problems we're trying to solve.

The Anatomy of Peace shows you how to: 

- Focus on helping things go right, rather than 'fixing' things that go wrong

- Think about others as people with fears of their own, not obstacles in your way

- Stop worrying about how the world sees you

- Learn to move away from blame and bitterness

Available in Paperback and Kindle Edition

What if everything you thought you knew about stress was wrong? 

Over the years we've grown to see stress as Public Enemy No.1, responsible for countless health problems, relationship troubles, unhappiness and anxiety, and to be avoided at all costs. But what if changing your mindset about stress could actually make you healthier, happier and better able to reach your goals? 

In this new book, health psychologist Dr Kelly McGonigal reveals the new science of stress, showing that by embracing stress and changing your thinking, your stress response could become your most powerful ally. Drawing on the latest research and practical brain-training techniques, The Upside of Stress shows you how to do stress better, to improve your health and resilience, focus your energy, build relationships and boost courage. Rethink stress, and watch your life change for the better.

Available in Paperback, Kindle Edition and Hardback

Smart Tactics for Overcoming the Problem People in Your Life

Don't let problem people get to you!

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.

Available in Paperback and Kindle Edition

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65 Ways to Step Aside and Let Them Learn

From Sharon L. Bowman, the author of the best-selling Ten-Minute Trainer, comes the dynamic new book, Training from the BACK of the Room!

Discover 65 proven training strategies in Training from the BACK of the Room! by Sharon L. Bowman that transform passive instruction into engaging, results-driven learning experiences.

Available in Paperback, Hardback and Kindle Edition

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Fourth Edition: How to Bring Out the Best in People at Their Worst

The classic guide to bringing out the best in people at their worst - fully updated for a world that’s meaner, nastier, and more polarised than ever

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarised workplaces, the breakdown of social mores, and downright rude behaviour. These days, it seems like there are more people we can’t stand - not fewer - and, too often, if we aren’t yelling at each other, we’ve just quit talking altogether.

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