‘How to Win Friends and Influence People' is one of the first best-selling self-help books ever published. 

Just after publishing, it quickly exploded into an overnight success, eventually selling more than 15 million copies worldwide, and pioneering an entire genre of self-help and personal success books.

Available in Paperback, Hardcover and Kindle Edition

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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

Available in Paperback, Hardback, Audiobook and Kindle Edition

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Why would you want to persuade anyone about anything?

• Do you lead, manage or supervise others?
• Do you find suppliers, sub-contractors, or colleagues challenging?
• Do you want to increase sales from your advertising or marketing?
• Do you find getting your ideas across effectively in meetings difficult?

Available in Paperback and Kindle Edition

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The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

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What is Violent Communication? 

If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people - could indeed be called “violent communication.”

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Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy?

They all have the inside track on the indispensable ""Trusted Advisor"" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

Available in Paperback, Hardback, Audiobook and Kindle Edition

The foundational and wildly popular go-to resource for influence and persuasion - a renowned international bestseller, with over 5 million copies sold - now revised adding: new research, new insights, new examples, and online applications.

In the new edition of this highly acclaimed bestseller, Robert Cialdini - New York Times bestselling author of Pre-Suasion and the seminal expert in the fields of influence and persuasion - explains the psychology of why people say yes and how to apply these insights ethically in business and everyday settings. Using memorable stories and relatable examples, Cialdini makes this crucially important subject surprisingly easy. With Cialdini as a guide, you don’t have to be a scientist to learn how to use this science.

Available in Paperback, Hardback, Audiobook and Kindle Edition

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