‘How to Win Friends and Influence People' is one of the first best-selling self-help books ever published. 

Just after publishing, it quickly exploded into an overnight success, eventually selling more than 15 million copies worldwide, and pioneering an entire genre of self-help and personal success books.

Available in Paperback, Hardcover and Kindle Edition

READ MORE...

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

Available in Paperback, Hardback, Audiobook and Kindle Edition

READ MORE...

Why would you want to persuade anyone about anything?

• Do you lead, manage or supervise others?
• Do you find suppliers, sub-contractors, or colleagues challenging?
• Do you want to increase sales from your advertising or marketing?
• Do you find getting your ideas across effectively in meetings difficult?

Available in Paperback and Kindle Edition

READ MORE...

The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Available in Paperback, Hardback and Kindle Edition

READ MORE...

What is Violent Communication? 

If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people - could indeed be called “violent communication.”

Available in Paperback, Hardback and Kindle Edition

READ MORE...

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy?

They all have the inside track on the indispensable ""Trusted Advisor"" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

Available in Paperback, Hardback, Audiobook and Kindle Edition

The foundational and wildly popular go-to resource for influence and persuasion - a renowned international bestseller, with over 5 million copies sold - now revised adding: new research, new insights, new examples, and online applications.

In the new edition of this highly acclaimed bestseller, Robert Cialdini - New York Times bestselling author of Pre-Suasion and the seminal expert in the fields of influence and persuasion - explains the psychology of why people say yes and how to apply these insights ethically in business and everyday settings. Using memorable stories and relatable examples, Cialdini makes this crucially important subject surprisingly easy. With Cialdini as a guide, you don’t have to be a scientist to learn how to use this science.

Available in Paperback, Hardback, Audiobook and Kindle Edition

 READ MORE...

How to get groups to work with one another within any business organisation

Available in Paperback, Hardcover and Kindle Edition

The third edition of this ground-breaking book continues to advance its mission to support groups to do their best thinking.

 It demonstrates that meetings can be much more than merely an occasion for solving a problem or creating a plan. Every well-facilitated meeting is also an opportunity to stretch and develop the perspectives of the individual members, thereby building the strength and capacity of the group as a whole.

This fully updated edition of The Facilitator's Guide to Participatory Decision-Making guides readers through the struggle and the satisfaction of putting participatory values into practice, helping them to fulfill the promise of effective group decision-making. With previous editions already embraced by business and community leaders and consulting professionals around the world, this new book is even more insightful and easy to use.

Available in Paperback, Audiobook and Kindle Edition

...You are holding a workbook with 100+ upgrades and enhancements for all those who desire better

Meetings, by Default or by Design is a workbook with 100+ upgrades and enhancements for all those who desire better meetings & events. It describes 40 different default meeting practices in 40 chapters and analyses the potential for improvement for each of them. It does so in 4 areas of possible improvement.

Area 1: Reasons and Objectives

Area 2: Production

Area 3: Participants

Area 4: Content

Read more 👇

Available in Paperback and Kindle Edition

As a business leader, you’ve read dozens of books by the top thought leaders, learning from their research, principles, and tools. Each book dives deep into a specific area of expertise—strategy, execution, cash, people, culture, and leadership. All share powerful concepts on what to do to grow your business. But how do you efficiently unite these tools into a regimen that works for not just one specific area of your business, but for your entire team, company, and life?

Metronomics unites top business thought leadership with over twenty years of proven practical experience. The outcome is a prescriptive progressive growth system for every business. In this book, you’ll learn how to build a high-performing business team that achieves superior results with ease, speed, and confidence. You’ll learn the practical progression that ensures your team is fiercely connected to your strategic execution system. No matter what level you and your team are at right now, Metronomics will meet you where you are—and grow with you to the next level and beyond.

The best-kept business secret for the past twenty years, Metronomics will allow your company to win your business Olympics every year, and as a leader, it will set you free.

Available in Paperback, Hardcover, Audiobook and Kindle Edition

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

Review

Available in Paperback and Hardback

Thousands of business leaders have grown up their companies with Metronomics, a groundbreaking system for growth, balance, and sustainable success. 

Experience the power of Metronomics with The M Game, the streamlined definitive guide to Metronomics crafted by celebrated entrepreneur and CEO+Leadership team coach Shannon Susko. This essential monograph demystifies complex business concepts and offers a clear path to sustainable growth and innovation in today's competitive global marketplace. 

With engaging case studies and real-world examples, also available on www.themgamebook.com, Shannon demonstrates how Metronomics fosters balance, rhythm, and growth within organizations, propelling them to new strategic heights of success. Regardless of your role or experience, The M Game is an invaluable resource to help you conquer the challenges of modern business while steering your organization toward a prosperous future.

Available in Paperback, Hardcover, Audiobook and Kindle Edition

From the author of the global bestseller, The Power of Habit 

'This is not just a riveting read about how to understand others better. It’s also a revealing look at how to be understood.' - ADAM GRANT 

If you want to improve your communication skills at work and in life, this book is the place the start.' - ARTHUR C. BROOKS Professor, Harvard Business School, and #1 New York Times bestselling author

Available in Paperback, Hardback, Audiobook and Kindle Edition

READ MORE...

THE MILLION-COPY BESTSELLER 

If you can change your mind you can do anything. 

Why do we refresh our wardrobes every year, renovate our kitchens every decade, but never update our beliefs and our views? Why do we laugh at people using computers that are ten years old, but yet still cling to opinions we formed ten years ago?

Available in Paperback, Hardback, Audiobook and Kindle Edition

READ MORE...

Why does fake news stick while the truth goes missing? Why do disproved urban legends persist? How do you keep letting newspapers and clickbait sites lure you in with their headlines? And why do you remember complicated stories but not complicated facts? Over ten years of study, Chip and Dan Heath have discovered how we latch on to information hooks.

Packed full of case histories and incredible anecdotes, it shows: - how an Australian scientist convinced the world he'd discovered the cause of stomach ulcers by drinking a glass filled with bacteria - how a gifted sports reporter got people to watch a football match by showing them the outside of the stadium - how pitches like 'Jaws on a spaceship' (Alien) and 'Die Hard on a bus' (Speed) convince movie execs to invest gigantic sums even when they know nothing else about the project As entertaining as it is informative, this is a timely exploration of a fascinating human behaviour. At the same time, by demonstrating strategies like the 'Velcro Theory of Memory' and 'curiosity gaps', it offers superbly practical insights. Made to Stick uses cutting-edge insight to help you ensure that what you say is understood, remembered and, most importantly, acted upon.

Available in Paperback, Kindle Edition, Audiobook and Hardback

An international business expert helps you understand and navigate cultural differences in this "brilliant guide to what all business leaders need to know right now" (Marshall Goldsmith, author of the New York Times and global bestseller What Got You Here Won't Get You There) 

When it comes to communication styles, Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out.

Available in Paperback

READ MORE...

OVER 1 MILLION COPIES SOLD 

Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

Available in Paperback, Kindle Edition, Audiobook and Hardback

READ MORE...