‘How to Win Friends and Influence People' is one of the first best-selling self-help books ever published. 

Just after publishing, it quickly exploded into an overnight success, eventually selling more than 15 million copies worldwide, and pioneering an entire genre of self-help and personal success books.

Available in Paperback, Hardcover and Kindle Edition

READ MORE...

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

Available in Paperback, Hardback, Audiobook and Kindle Edition

READ MORE...

Why would you want to persuade anyone about anything?

• Do you lead, manage or supervise others?
• Do you find suppliers, sub-contractors, or colleagues challenging?
• Do you want to increase sales from your advertising or marketing?
• Do you find getting your ideas across effectively in meetings difficult?

Available in Paperback and Kindle Edition

READ MORE...

Difficult Conversations: How to Discuss What Matters Most is the 10th anniversary edition of the widely respected guide to navigating some of life’s most challenging discussions.

A difficult conversation is any exchange that feels uncomfortable or high-stakes - whether it involves asking for a pay rise, refusing a request from a manager or partner, addressing a sensitive issue with a friend, or offering an apology. These are situations most people tend to avoid, despite their importance.

This book explores how such conversations can be approached more effectively, helping readers develop the skills needed to reduce tension, improve clarity, and achieve more constructive outcomes. It provides practical guidance on how to express concerns, listen more effectively, and manage emotional responses in a balanced way.

By reframing how we approach these moments, the book shows that difficult conversations do not need to be avoided - they can become opportunities for better understanding and stronger relationships.

Available in Paperback, Hardback and Kindle Edition

READ MORE...

What is Violent Communication? 

If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people - could indeed be called “violent communication.”

Available in Paperback, Hardback and Kindle Edition

READ MORE...

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy?

They all have the inside track on the indispensable ""Trusted Advisor"" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

Available in Paperback, Hardback, Audiobook and Kindle Edition

A globally respected and widely used guide to influence and persuasion, this international bestseller has sold over five million copies and has now been fully updated with fresh research, new insights, contemporary examples, and digital applications.

In this revised edition, Robert Cialdini - author of Pre-Suasion and a leading authority on the psychology of influence - explains why people say “yes” and how these principles can be applied ethically in both professional and everyday contexts. Drawing on clear explanations, memorable stories, and relatable real-world examples, he makes the science of persuasion accessible and practical.

With Cialdini’s guidance, readers do not need a scientific background to understand how influence works. Instead, they gain a straightforward, evidence-based understanding of human behaviour that can be applied responsibly in business, communication, and daily life.

Available in Paperback, Hardback, Audiobook and Kindle Edition

 READ MORE...

Effective collaboration between different groups within an organisation is essential for achieving shared goals and improving overall performance.

However, ensuring that teams work together smoothly often requires clear communication, aligned objectives, and strong coordination across departments.

The Art Of Facilitation explores practical approaches for breaking down organisational silos and encouraging cooperation between teams. It explains how leaders can create shared purpose, improve communication channels, and build a culture where collaboration is embedded in everyday working practices.

By focusing on alignment, trust, and structured ways of working, organisations can reduce conflict between groups, improve efficiency, and achieve better outcomes across the business. The guidance provided helps managers and leaders create an environment where cross-functional teams can work together effectively and deliver sustained results.

Available in Paperback, Hardcover and Kindle Edition

The third edition of this influential book continues its mission of helping groups achieve their highest-quality thinking and decision-making.

It demonstrates that meetings can be far more than routine sessions for solving problems or developing plans. When properly facilitated, they become opportunities for participants to broaden their perspectives, strengthen understanding, and enhance the collective capability of the group.

This fully updated edition of The Facilitator’s Guide to Participatory Decision-Making takes readers through both the challenges and rewards of applying participatory approaches in practice. It shows how shared decision-making can be implemented effectively to improve outcomes and build stronger, more capable teams.

Widely used by business leaders, community organisers and professional facilitators around the world, this revised edition offers clearer guidance, deeper insight, and more practical tools to support effective group collaboration and decision-making.

Available in Paperback, Audiobook and Kindle Edition

...You are holding a workbook with 100+ upgrades and enhancements for all those who desire better

Meetings, by Default or by Design is a workbook with 100+ upgrades and enhancements for all those who desire better meetings & events. It describes 40 different default meeting practices in 40 chapters and analyses the potential for improvement for each of them. It does so in 4 areas of possible improvement.

Area 1: Reasons and Objectives

Area 2: Production

Area 3: Participants

Area 4: Content

Read more 👇

Available in Paperback and Kindle Edition

Business leaders often draw insights from a wide range of books covering strategy, leadership, execution, finance, organizational culture, and people management.

While each offers valuable frameworks and proven techniques, the real challenge lies in integrating these ideas into a single, practical system that drives consistent success across the entire organization.

Metronomics brings together decades of hands-on business experience with the best concepts from leading management thinkers to create a comprehensive growth framework for organizations of all sizes. The book presents a structured approach to building high-performing teams, aligning strategy with execution, and creating sustainable business growth.

Readers will discover practical methods for strengthening leadership, improving accountability, enhancing team performance, and connecting employees to a shared vision and strategic objectives. Whether leading a startup or an established enterprise, the principles in Metronomics provide a clear roadmap for improving productivity, accelerating growth, and achieving long-term business success.

Built on more than twenty years of proven application, Metronomics offers leaders a repeatable system for developing resilient organizations, empowering their teams, and creating lasting competitive advantage. It is a practical guide for transforming business performance while enabling leaders to focus on sustained growth and operational excellence.

Available in Paperback, Hardcover, Audiobook and Kindle Edition

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

Review

Available in Paperback and Hardback

Thousands of business leaders have used Metronomics to build stronger companies through a proven approach to growth, balance, and long-term success.

In The M Game, entrepreneur and CEO leadership coach Shannon Susko presents a clear and accessible introduction to the Metronomics system. This practical guide simplifies complex business ideas and provides a structured framework for achieving sustainable growth, improved execution, and innovation in today's competitive global environment.

Through engaging case studies and real-world examples, Susko demonstrates how organizations can create greater alignment, accountability, and momentum by establishing the right rhythms and systems. The book shows how Metronomics helps teams perform at a higher level while supporting both business growth and organizational balance.

Whether you are a founder, executive, manager, or team leader, The M Game offers actionable insights for navigating modern business challenges and building a resilient organization positioned for long-term prosperity.

Available in Paperback, Hardcover, Audiobook and Kindle Edition

From the author of the global bestseller, The Power of Habit 

'This is not just a riveting read about how to understand others better. It’s also a revealing look at how to be understood.' - ADAM GRANT 

If you want to improve your communication skills at work and in life, this book is the place the start.' - ARTHUR C. BROOKS Professor, Harvard Business School, and #1 New York Times bestselling author

Available in Paperback, Hardback, Audiobook and Kindle Edition

READ MORE...

THE MILLION-COPY BESTSELLER 

If you can change your mind you can do anything. 

Why do we refresh our wardrobes every year, renovate our kitchens every decade, but never update our beliefs and our views? Why do we laugh at people using computers that are ten years old, but yet still cling to opinions we formed ten years ago?

Available in Paperback, Hardback, Audiobook and Kindle Edition

READ MORE...

Why does fake news stick while the truth goes missing? Why do disproved urban legends persist? How do you keep letting newspapers and clickbait sites lure you in with their headlines? And why do you remember complicated stories but not complicated facts? Over ten years of study, Chip and Dan Heath have discovered how we latch on to information hooks.

Packed full of case histories and incredible anecdotes, it shows: - how an Australian scientist convinced the world he'd discovered the cause of stomach ulcers by drinking a glass filled with bacteria - how a gifted sports reporter got people to watch a football match by showing them the outside of the stadium - how pitches like 'Jaws on a spaceship' (Alien) and 'Die Hard on a bus' (Speed) convince movie execs to invest gigantic sums even when they know nothing else about the project As entertaining as it is informative, this is a timely exploration of a fascinating human behaviour. At the same time, by demonstrating strategies like the 'Velcro Theory of Memory' and 'curiosity gaps', it offers superbly practical insights. Made to Stick uses cutting-edge insight to help you ensure that what you say is understood, remembered and, most importantly, acted upon.

Available in Paperback, Kindle Edition, Audiobook and Hardback

An international business expert helps you understand and navigate cultural differences in this "brilliant guide to what all business leaders need to know right now" (Marshall Goldsmith, author of the New York Times and global bestseller What Got You Here Won't Get You There) 

When it comes to communication styles, Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out.

Available in Paperback

READ MORE...

OVER 1 MILLION COPIES SOLD 

Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

Available in Paperback, Kindle Edition, Audiobook and Hardback

READ MORE...

Smart Tactics for Overcoming the Problem People in Your Life

Don't let problem people get to you!

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.

Available in Paperback and Kindle Edition

READ MORE...

65 Ways to Step Aside and Let Them Learn

From Sharon L. Bowman, the author of the best-selling Ten-Minute Trainer, comes the dynamic new book, Training from the BACK of the Room!

Discover 65 proven training strategies in Training from the BACK of the Room! by Sharon L. Bowman that transform passive instruction into engaging, results-driven learning experiences.

Available in Paperback, Hardback and Kindle Edition

READ MORE...

Fourth Edition: How to Bring Out the Best in People at Their Worst

The classic guide to bringing out the best in people at their worst - fully updated for a world that’s meaner, nastier, and more polarised than ever

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarised workplaces, the breakdown of social mores, and downright rude behaviour. These days, it seems like there are more people we can’t stand - not fewer - and, too often, if we aren’t yelling at each other, we’ve just quit talking altogether.

READ MORE...

Master cold calling with confidence and eliminate the fear of rejection.

Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling by renowned sales trainer Art Sobczak is a practical, results-driven guide designed to transform the way you approach telephone prospecting.

READ MORE...