Bookshelf

THE HUGE INTERNATIONAL BESTSELLER

A former FBI hostage negotiator offers a field-tested approach to negotiating - effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.

Available in Paperback, Hardback, Audiobook and Kindle Edition

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The success of any business depends on a consistent pipeline of new customers, regardless of how strong your existing client relationships may be.

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development delivers a practical, no-nonsense approach to generating new business. Written with clarity and insight, it provides a proven framework for identifying prospects, engaging decision-makers, and closing more deals.

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How do you get to what's real? Your organisation's culture is the key to its success. Strategic planning is essential.

People's competencies should be measured and their weaknesses shored up. People crave feedback. These may sound like basic truths of our work lives today. But actually, they're lies. As strengths guru and bestselling author Marcus Buckingham and Cisco Leadership and Team Intelligence head Ashley Goodall show in this provocative, inspiring book, there are some big lies - distortions, faulty assumptions, wrong thinking - running through our organisational lives. Nine lies, to be exact.

Available in Paperback, Hardback, Audible and Kindle Edition

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What is Violent Communication? 

If “violent” means acting in ways that result in hurt or harm, then much of how we communicate - judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who’s “good/bad” or what’s “right/wrong” with people - could indeed be called “violent communication.”

Available in Paperback, Hardback and Kindle Edition

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This book is not just about using the Birkman method. Nor is it just for Birkman coaches.

It is about how our personalities work, how and why we communicate the way we do, how we can shift our automatic responses and actions to make conscious choices and produce better outcomes in our lives. 

Note: Don't let the title fool you. This book is definitely not just for experienced coaches using the Birkman Method. Yet its wisdom may influence you to become one!

Available in Paperback and Hardback

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Our Iceberg Is Melting is a compelling fable that uses the story of a colony of penguins to explore the realities of change and the importance of adaptability.

Through a simple yet engaging narrative, the book demonstrates how embracing change can create new opportunities, while resisting it can place individuals and organizations at risk. 

When one observant penguin discovers that the colony's iceberg is in danger, he must convince others to act before it is too late. As the community confronts uncertainty, the story reveals familiar patterns of skepticism, resistance, leadership, and teamwork that mirror the challenges people face during periods of change. 

Inspired by John Kotter's widely respected principles of change management, this practical and accessible book offers valuable lessons for leading transformation in the workplace, at home, and within communities. By highlighting the importance of communication, collaboration, and decisive leadership, Our Iceberg Is Melting provides readers with practical insights for successfully navigating change in an increasingly dynamic world.

This special tenth anniversary edition features new and improved illustrations and a foreword by Spencer Johnson, author of Who Moved My Cheese?

Available in Paperback, Hardback, Audible and Kindle Edition

Starting your career in sales or looking to sharpen your outbound prospecting skills? Outbound Sales, No Fluff is a practical, jargon-free guide that helps you become a more confident and effective salesperson without wasting hours on theory.

Written by two millennial sales professionals with real-world experience, this concise guide can be read in under 45 minutes, making it perfect for busy salespeople who want practical techniques they can apply immediately.

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A survey of the psychology of expertise, providing techniques for developing mastery of any skill, drawn from the authors extensive, pathfinding research.

Reviews:

"This book is a breakthrough, a lyrical, powerful, science-based narrative that actually shows us how to get better (much better) at the things we care about." --Seth Godin, author of Linchpin

"Most 'important' books aren't much fun to read. Most fun books aren't very important. But with Peak, Anders Ericsson (with great work from Robert Pool) has hit the daily double. After all, who among us doesn't want to learn how to get better at life? A remarkable distillation of a remarkable lifetime of work." --Stephen J. Dubner, coauthor of Freakonomics and Superfreakonomics 

"Ericsson's research has revolutionized how we think about human achievement. He has found that what separates the best of us from the rest is not innate talent but simply the right kind of training and practice. If everyone would take the lessons of this book to heart, it could truly change the world." --Joshua Foer, author of Moonwalking with Einstein

Available in Paperback, Hardback and Audiobook.

A practical and transformative 5-step strategy to ensure the emotional wellbeing of yourself and your child

The mental wellbeing of children and adults is shockingly poor. Marc Brackett, author of Permission to Feel, knows why and what we can do. 

Available in Paperback, Audible and Kindle Edition

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Invaluable insight into appreciating your one-of-a-kind, God-given personality.

Includes a Personality Profile Test to reveal unique traits that affect your emotions, work-performance and relationships. Improve your strengths and correct your weaknesses, through humorous anecdotes and straightforward counsel.

Available in Paperback, Hardback and Kindle Edition

Phenomenon: Keirsey and Bates's Please Understand Me, first published in 1978, sold nearly 2 million copies in its first 20 years, becoming a perennial best seller all over the world.

Advertised only by word of mouth, the book became a favorite training and counseling guide in many institutions -- government, church, business -- and colleges across the nation adopted it as an auxiliary text in a dozen different departments. Why? Perhaps it was the user-friendly way that Please Understand Me helped people find their personality style. Perhaps it was the simple accuracy of Keirsey's portraits of temperament and character types. Or perhaps it was the book's essential message: that members of families and institutions are OK, even though they are fundamentally different from each other, and that they would all do well to appreciate their differences and give up trying to change others into copies of themselves.

Now: Please Understand Me II

Available in Paperback and Kindle Edition

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Available in Hardback and Paperback

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