A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller , Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head.

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I am convinced that understanding why we need to grow our abilities and skills is critical for the future of work.

In today's quickly changing world, technological breakthroughs and societal shifts are reshaping the employment environment. We must accept continuous learning and adaptability in order to succeed in this dynamic world.

We improve our job market competitiveness by expanding our abilities and skills. Individuals with specialized expertise, creativity, critical thinking, and emotional intelligence will be in high demand as automation and artificial intelligence increasingly replace ordinary labour. Furthermore, upgrading our skills allows us to keep up with technological changes, ensuring that we can successfully harness new tools and technologies to drive creativity and efficiency.

Furthermore, learning new talents allows us to negotiate the intricacies of the future workplace. The gig economy, remote employment, and multidisciplinary cooperation are all becoming increasingly common, requiring a diverse set of skills.

Adaptability and the ability to swiftly master new abilities are becoming increasingly important in this changing landscape.
Finally, knowing the significance of growing our abilities and skills enables us to remain relevant, resilient, and fulfilled in changing work situations. It positions us to seize new chances, make meaningful contributions, and advance professionally throughout our lives. In this book, we will look at some skills and strategies to consider for what the future of work will require from humans as we evolve.

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The Goal: A Process of Ongoing Improvement (40th Anniversary Edition).

Written in a fast-paced thriller style, The Goal, a gripping novel, is transforming management thinking throughout the world. It is a book to recommend to your friends in industry - even to your bosses - but not to your competitors.

Alex Rogo is a harried plant manager working ever more desperately to try improve performance. His factory is rapidly heading for disaster. So is his marriage.

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Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization you need to change people’s behaviour. And that is never easy.

The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people’s emotions is what will spark the behavior change and actions that lead to success. Now freshly designed, The Heart of Change is the engaging and essential complement to Kotter’s worldwide bestseller Leading Change.

Building off of Kotter’s revolutionary eight-step process, this book vividly illustrates how large-scale change can work. With real-life stories of people in organizations, the authors show how teams and individuals get motivated and activated to overcome obstacles to change and produce spectacular results. Kotter and Cohen argue that change initiatives often fail because leaders rely too exclusively on data and analysis to get buy-in from their teams instead of creatively showing or doing something that appeals to their emotions and inspires them to spring into action. They call this the see-feel-change dynamic, and it is crucial for the success of any true organizational transformation.

Refreshingly clear and eminently practical, The Heart of Change is required reading for anyone facing the challenges inherent in leading change.

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Are you the type of leader people want to follow? You can be but first, you ve got to understand what sets great leaders apart from all the rest.

Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more they must be competent but that s just the tip of the iceberg. What's below the waterline? What s deep inside the best leaders that makes them different.

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Deep teambuilding insight from an unexpected, yet utterly logical source.

The Ideal Team Player is an essential teambuilding guide presented in fable form. Bestselling author Patrick Lencioni continues the story from The Five Dysfunctions as we follow Jeff Shanley to Napa, where he draws on the lessons learned from DecisionTech CEO Kathryn Petersen to take over the family business. Frustrated by a series of bad hires, Jeff turns to a local college basketball coach to learn the secrets of building a great team.

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The latest edition of the gold-standard guide for leadership development

In the new seventh edition of The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations, best-selling leadership authors and business scholars James Kouzes and Barry Posner deliver an essential strategic playbook for effective leadership. The book’s actionable advice is grounded in robust research and deep insights into the complex interpersonal dynamics of the workplace.

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The second edition of this international bestseller and go-to resource in remote management is updated and expanded for the post-covid workplace with new rules and timeless insights for leading others at a distance. 

When The Long-Distance Leader was first published, it was pre-pandemic and remote work was in its infancy with 30% of managers leading at a distance--now that number is well over 50%.

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“Finally: an engaging, evidence-based book about how to battle biases, champion diversity and inclusion, and advocate for those who lack power and privilege. Dolly Chugh makes a convincing case that being an ally isn’t about being a good person - it’s about constantly striving to be a better person.” — Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg

Foreword by Laszlo Bock, the bestselling author of Work Rules! and former Senior Vice President of People Operations at Google

An inspiring guide from Dolly Chugh, an award-winning social psychologist at the New York University Stern School of Business, on how to confront difficult issues including sexism, racism, inequality, and injustice so that you can make the world (and yourself) better.

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The Sales Bible softbound – NEW EDITION WITH SOCIAL MEDIA ANSWERS

Global sales authority Jeffrey Gitomer's bestselling classic, The Sales Bible, has been updated and appended in this new edition, offering you the ultimate sales methods and strategies that really work ― every day, in real-world selling situations.

With over 200,000 copies of the previous editions sold, The Sales Bible was listed as one of "The Ten Books Every Salesperson Should Own and Read" by the Dale Carnegie Sales Advantage Program.

Jeffrey Gitomer's column, "Sales Moves," and blog, "SalesBlog.com" are read by more than four million people every week. His customers include Coca-Cola, BMW, Kimpton Hotels, Hilton, Wells Fargo Bank, IBM, Enterprise Rent-A-Car, Hewlett Packard, and hundreds of others.

The Sales Bible is your personal, trusted, authoritative resource to reach your sales potential and shine like a star. Accept no substitutes. Here are a few highlights:

• The 10.5 Commandments of Selling
• Generate leads and close sales in any market environment
• Find 25 proven ways to set hard-to-get appointments
• Use top-down selling to fill your sales pipeline with prospects who are ready to buy now
• Ask the right questions to make more sales in half the time
• How to use the top social media platforms to create inbound leads and prove value

The Sales Bible has helped tens of thousands of salespeople all over the world reach their potential and close the deal ― and it can help you.

So what are you waiting for?

Available in Paperback

Teams are critical to the success of every organization. Departmental, interdepartmental, cross-functional, ad hoc, task-specific--teams do everything from planning the office party to setting the annual budget to establishing performance goals. 

But what separates the teams that really deliver from the ones that simply spin their wheels? What is the secret of high-performance teams?

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The authors of Great Leaders Grow use a fable to lay out what is the secret to great leadership in this internationally bestselling guide.

It's a question that everyone in a position of authority--whether in a multinational corporation or a local volunteer group--wonders sooner or later. Here Ken Blanchard, whose books on leadership have sold over twenty million copies, and Mark Miller, who worked his way up from line worker to vice president of Chick-Fil-A, one of the largest fast-food restaurant chains in the country, uncover the secret that great leaders already know and detail what you need to do to truly inspire and motivate others.

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