Practicing Personal Accountability at Work and in Life

No one can successfully achieve goals and new objectives, provide outstanding service, engage in exceptional teamwork, make change in their community or lead other people without personal accountability.

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A SUNDAY TIMES AND NEW YORK TIMES BESTSELLER, THIS BOOK WILL CHANGE HOW YOU SEE INTROVERTS - AND YOURSELF - FOREVER. 

Our lives are driven by a fact that most of us can't name and don't understand. It defines who our friends and lovers are, which careers we choose, and whether we blush when we're embarrassed. 

That fact is whether we're an introvert or an extrovert.

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A New York Times and Wall Street Journal bestseller. 

A practical guide for those bewildered or exhausted by management, written for bosses and those who manage bosses.

Drawing on years of first-hand experience, Radical Candor shows you how to be successful while retaining your integrity and humanity. From Kim Scott, former manager at Google and Apple, and CEO coach to Silicon Valley.

'Radical Candor will help you build, lead, and inspire teams to do the best work of their lives' – Sheryl Sandberg, author of Lean In

If you don't have anything nice to say then don't say anything at all . . . right?

'A goldmine of surprising insights. Makes you smarter with every page' – James Clear, author of Atomic Habits 

The Instant Sunday Times Bestseller. As featured on Diary of a CEO. 

The essential guide to improving your performance, and a powerful playbook for success in any field: develop range while everyone around you is rushing to specialize. 

You may have been taught that success in any field requires early specialization, and 10,000 hours of deliberate practice. If you only dabble or delay, you'll never catch up with those who got a head start. This is completely wrong.

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Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

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LONGLISTED FOR THE FINANCIAL TIMES & MCKINSEY BUSINESS BOOK OF THE YEAR

“I often talk about the importance of trust when it comes to work: the trust of your employees and building trust with your customers. This book provides a blueprint for how to build and maintain that trust and connection in a digital environment.” — Eric S. Yuan, founder and CEO of Zoom

Harvard Business School professor and leading expert in virtual and global work Tsedal Neeley reveals how to thrive in remote and hybrid organizations.

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For too long our lives have been dominated by the 'under one roof' Industrial Revolution model of work. That era is now over. As remote working is becoming increasingly more flexible, there is no longer a reason for the daily roll call, of the need to be seen with your butt on your seat in the office.

The technology and necessity to work remotely and to avoid the daily grind of commuting and meetings has finally come of age. Bestselling authors Jason Fried and David Heinemeier Hansson are the masters of making it work at tech company 37signals.

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If you work in a small business, you have to know how to sell. Full stop. But selling as most people know it doesn’t work anymore. It’s relationships that count.

Real selling is about understanding customers’ goals and helping them to buy, not topping off a template presentation with a pushy attitude. So how do you put relationships first and still get results?

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Winner of the International Book Awards for General Business Winner of the Readers' Favourite International Book Award for Non-Fiction Business 

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Master cold calling with confidence and eliminate the fear of rejection.

Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling by renowned sales trainer Art Sobczak is a practical, results-driven guide designed to transform the way you approach telephone prospecting.

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True or false?

In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions.

All false, says this provocative book.

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THE LIFE-CHANGING MULTI-MILLION-COPY GLOBAL BESTSELLER - BASED ON ONE OF THE MOST WATCHED TED TALKS OF ALL TIME! DISCOVER YOUR PURPOSE WITH ONE SIMPLE QUESTION: WHY?

'One of the most incredible thinkers of our time; someone who has influenced the way I think and act every day' - Steven Bartlett, investor, BBC Dragon and host of The Diary of a CEO podcast

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