A complete system for measuring training outcomes. This new resource covers the foundations of evaluating training outcomes and provides you with an easy-to-use evaluation model based on Kirkpatrick’s Four Levels of Evaluation. Includes CD with customisable reports and powerpoint presentation.

Did you know that managers spend nearly 2 full days a week in meetings? Time spent in meetings can be the most productive part of your day, but only if you first understand what goes into a successful meeting. Includes 1 Self-Assessment.

This collection of 20 fast and fun training exercises uses such methods as self-reflection and role play to illustrate how personality style impacts key skills such as team-building, communication, coaching, sales, and time-management

How do you pull together a team-building workshop that is guaranteed to work?

Your team is floundering, morale is low - you're not sure what the problem is, but you know you need to do something fast.

You need Pump Them Up! - a collection of 35 reproducible team-building workshops. In as little as two hours you can provide teams with on-target, hands-on training that will re-energise, re-focus, and re-commit team members.

Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Collection; a creative, engaging, and innovative collection of skill development activities.

Spice up your next customer service training programme with SkillBuilders: 50 Communication Skills Activities - a creative, engaging, and innovative collection of skill development activities.

Are you desperately in need of a fresh collection of team development activities? Look no further!

The Team Development Activities for Trainers is a collection of 59 games and activities to address the skills most critical to team development.

Before you plan your next team-building session, be sure to consult TeamBook, a fully reproducible resource that provides trainers with components to build two- to three-day team-building sessions.

NOW IN DIGITAL VERSION.

These 50 Activities for Creating a Sexual Harassment-Free Workplace will become one of your most valuable resources to help you create a workplace environment in which everyone feels safe and secure, as well as be treated respectfully and with dignity by everyone.

This 50 Activities for Diversity Training resource book, has been tested with hundreds of participants to ensure that they are appropriate and effective for a variety of diversity training needs.

50 Activities for Dealing with Difficult Discussions at Work is such a valuable training tool. Teach employees how to be better and more confident communicators – in just a matter of minutes.