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50 Activities for Achieving Excellent Customer Service

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.
£123.59 excl VAT

50 Activities for Conflict Resolution

A creative, engaging, and useful collection of conflict resolution activities from Jonamay Lambert & Selma Myers

50 Activities for Developing Counseling Skills in Managers

Enables managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ensure that organisational goals are achieved and more…
£111.82 £55.91

50 Activities for Developing Emotional Intelligence

Reproducible activities focusing on developing talents such as: Self-awareness and Control, Empathy, Social Expertness, Personal Influence, and Mastery of Vision

50 Activities for Employee Engagement

Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organisation

50 Activities for Managing Stress

This collection of fully reproducible training activities is designed to help managers and employees understand the sources of workplace stress, types of stress, how stress effects performance and most importantly - how to better manage stress.

50 Activities for Promoting Ethics within the Organization

Increase ethics awareness among your managers, teams and sales personnel with this 350-page resource

50 Activities For Sales Training

Ready-to-use Activities will benefit both Novice and Experienced Salespeople

50+ Activities For Collaborative Management

In this collection, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organisation.

Facilitating with Ease! 4th Edition

Core skills for facilitators, team leaders and members, managers, consultants, and trainers in a complete facilitation workshop in a take-home format. This revised edition features extensive updates and a wealth of new material.

Fostering Employee Engagement

What does employee ‘engagement’ mean? Why does it work? Most importantly, how can you create it in your employees to reduce turnover, increase productivity and improve business results?

Meeting Repair Kit Participant Workbook

Did you know that managers spend nearly 2 full days a week in meetings? Time spent in meetings can be the most productive part of your day, but only if you first understand what goes into a successful meeting. Includes 1 Self-Assessment.
£69.21 excl VAT