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25 Role Plays to Teach Negotiation, Volume 2
Incorporating four critical concepts based on recognition and understanding… includes FREE CD with 25 role plays from the popular first volume–50 total role plays
£84.16 excl VAT
50 Activities for Achieving Excellent Customer Service
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.
£141.38 excl VAT
50 Activities For Collaborative Management (Digital Version)
In this collection, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organisation.
£141.38
50 Activities for Conflict Resolution (Digital Version)
A Digital collection of conflict resolution activities, self-assessments, and exercises.
Especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.
£141.38
50 Activities for Developing Counseling Skills in Managers (Digital Version)
Enables managers to concentrate on the personal views, feelings, and opinions of their staff.
This helps them to encourage person-centered management, improve interpersonal skills, ensure that organisational goals are achieved and more…
£141.38
50 Activities for Developing Emotional Intelligence (Digital Version)
Reproducible activities focusing on developing talents such as:
Self-awareness and Control, Empathy, Social Expertness, Personal Influence, and Mastery of Vision
£141.38
50 Activities for Employee Engagement
Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organisation with 50 Activities for Employee Engagement.
£141.38
50 Activities for Managing Stress (Digital Version)
This collection of fully reproducible training activities is designed to help managers and employees understand the sources of workplace stress and types of stress.
Also, an understanding how stress effects performance and most importantly - how to better manage stress.
£141.38
50 Activities for Promoting Ethics within the Organization
Increase ethics awareness among your managers, teams and sales personnel with this 350-page resource
£141.38
50 Activities For Sales Training (Digital Version)
Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills.
£141.38
Facilitating with Ease! 4th Edition
Core skills for facilitators, team leaders and members, managers, consultants, and trainers in a complete facilitation workshop in a take-home format. This revised edition features extensive updates and a wealth of new material.
£63.25
Fostering Employee Engagement
What does employee ‘engagement’ mean? Why does it work? Most importantly, how can you create it in your employees to reduce turnover, increase productivity and improve business results?
£35.67
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