Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.
This collection of fully reproducible training activities is designed to help managers and employees understand the sources of workplace stress, types of stress, how stress effects performance and most importantly - how to better manage stress.
In this collection, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organisation.
Core skills for facilitators, team leaders and members, managers, consultants, and trainers in a complete facilitation workshop in a take-home format. This revised edition features extensive updates and a wealth of new material.
A complete system for measuring training outcomes. This new resource covers the foundations of evaluating training outcomes and provides you with an easy-to-use evaluation model based on Kirkpatrick’s Four Levels of Evaluation. Includes CD with customisable reports and powerpoint presentation.