Activity Collections

Incorporating four critical concepts based on recognition and understanding… includes FREE CD with 25 role plays from the popular first volume–50 total role plays

Increase the creativity and skill level of customer service representatives. Demonstrate what excellent customer service is and provide insights and practice, to improve customer service; while developing your own organisations bank of customer service learning situations.

In this collection, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organisation.

A Digital collection of conflict resolution activities, self-assessments, and exercises.

Especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. 

Enables managers to concentrate on the personal views, feelings, and opinions of their staff.

This helps them to encourage person-centered management, improve interpersonal skills, ensure that organisational goals are achieved and more…

Reproducible activities focusing on developing talents such as:

Self-awareness and Control, Empathy, Social Expertness, Personal Influence, and Mastery of Vision

Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organisation with 50 Activities for Employee Engagement.

This collection of fully reproducible training activities is designed to help managers and employees understand the sources of workplace stress and types of stress.

Also, an understanding how stress effects performance and most importantly - how to better manage stress.

Increase ethics awareness among your managers, teams and sales personnel with this 350-page resource

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills.

Core skills for facilitators, team leaders and members, managers, consultants, and trainers in a complete facilitation workshop in a take-home format. This revised edition features extensive updates and a wealth of new material.

What does employee ‘engagement’ mean? Why does it work? Most importantly, how can you create it in your employees to reduce turnover, increase productivity and improve business results?

A complete system for measuring training outcomes. This new resource covers the foundations of evaluating training outcomes and provides you with an easy-to-use evaluation model based on Kirkpatrick’s Four Levels of Evaluation. Includes CD with customisable reports and powerpoint presentation.

This collection of 20 fast and fun training exercises uses such methods as self-reflection and role play to illustrate how personality style impacts key skills such as team-building, communication, coaching, sales, and time-management

How do you pull together a team-building workshop that is guaranteed to work?

Your team is floundering, morale is low - you're not sure what the problem is, but you know you need to do something fast.

You need Pump Them Up! - a collection of 35 reproducible team-building workshops. In as little as two hours you can provide teams with on-target, hands-on training that will re-energise, re-focus, and re-commit team members.

Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Collection; a creative, engaging, and innovative collection of skill development activities.

Spice up your next customer service training programme with SkillBuilders: 50 Communication Skills Activities - a creative, engaging, and innovative collection of skill development activities.

Are you desperately in need of a fresh collection of team development activities? Look no further!

The Team Development Activities for Trainers is a collection of 59 games and activities to address the skills most critical to team development.

Before you plan your next team-building session, be sure to consult TeamBook, a fully reproducible resource that provides trainers with components to build two- to three-day team-building sessions.

NOW IN DIGITAL VERSION.

These 50 Activities for Creating a Sexual Harassment-Free Workplace will become one of your most valuable resources to help you create a workplace environment in which everyone feels safe and secure, as well as be treated respectfully and with dignity by everyone.

This 50 Activities for Diversity Training resource book, has been tested with hundreds of participants to ensure that they are appropriate and effective for a variety of diversity training needs.

50 Activities for Dealing with Difficult Discussions at Work is such a valuable training tool. Teach employees how to be better and more confident communicators – in just a matter of minutes.