Change Management
Why Organisations Struggle with Change - And What to Do About It
The Cost of Poor Change Management
70% of organisational change efforts fail to achieve their goals. Resistance, confusion, and lack of buy-in are named as the most common causes of failed change - more so than inadequate strategy or resources.
Poorly managed change leads to:
- 2x higher staff turnover during/after initiatives
- Up to 30% drop in productivity throughout the change period
- Damaged morale, distrust in leadership, and "change fatigue" - making future initiatives even harder
- Employees who don’t understand the reason for a change are 5x more likely to disengage or actively resist.
The Good News: Research shows that when people are actively engaged in the change process - learning by doing, practicing new mindsets and behaviours - the odds of success dramatically improve. It’s not enough to share a strategy document or run a town hall. Teams need safe, practical ways to:
- Surface concerns
- Experience change in action
- Build trust in themselves and the process
That’s why leading organisations use hands-on tools from MLR to bridge the “knowing-doing” gap. Our activities turn abstract concepts into shared experiences, helping you convert resistance into readiness - and boosting your ROI on every change programme.
Want to see what practical change management looks like?
Managing Transitions: Making the Most of Change (Revised 4th Edition)
A trusted bestseller with more than 650,000 copies sold, Managing Transitions has been fully revised to address the realities of today's fast-changing workplace, where adapting to change is no longer optional but essential.
Modern organizations face constant transformation driven by mergers, globalization, technological advances, and evolving ways of working. While structural changes can be challenging, the emotional and psychological impact on employees is often the greatest obstacle to success. Lasting organizational change depends on helping people understand why change is happening, providing a clear path forward, and ensuring everyone has a meaningful role in the transition.
For over 25 years, Managing Transitions has served as an indispensable guide for leaders and managers navigating periods of uncertainty. This updated edition reflects the changing nature of today's workforce, covering topics such as multigenerational teams, diversity and inclusion, cross-functional collaboration, remote and hybrid work, and other emerging workplace trends. It equips leaders with practical strategies to help individuals and organizations adapt, thrive, and succeed through change.
It includes a new foreword by Patrick Lencioni, best-selling author of The Five Dysfunctions of a Team.
Available in Paperback and Kindle Edition
OpenHR: The Human Capital Framework for the Blended Workforce
The modern workforce is evolving rapidly as more professionals embrace freelancing, contract work, and flexible employment arrangements.
As a result, organizations are increasingly relying on a blend of full-time employees and independent professionals to achieve their business objectives.
Independent workers are no longer simply external service providers - they have become a vital source of expertise, innovation, and agility. In an increasingly competitive talent market, organizations must recognize the value of integrating freelance and contingent talent into their long-term workforce strategy.
To succeed in this changing environment, businesses need to move beyond traditional workforce management models. New approaches are required to effectively recruit, engage, develop, and support a diverse workforce that includes permanent employees, contractors, consultants, and gig workers. By adopting a more flexible and inclusive framework, organizations can build resilient, high-performing teams that are equipped to meet the demands of the future of work.
Welcome to OpenHR™: The Human Capital Framework for the Blended Workforce
Available in Paperback and Kindle Edition
Our Iceberg is Melting: Changing and Succeeding Under Any Conditions
Our Iceberg Is Melting is a compelling fable that uses the story of a colony of penguins to explore the realities of change and the importance of adaptability.
Through a simple yet engaging narrative, the book demonstrates how embracing change can create new opportunities, while resisting it can place individuals and organizations at risk.
When one observant penguin discovers that the colony's iceberg is in danger, he must convince others to act before it is too late. As the community confronts uncertainty, the story reveals familiar patterns of skepticism, resistance, leadership, and teamwork that mirror the challenges people face during periods of change.
Inspired by John Kotter's widely respected principles of change management, this practical and accessible book offers valuable lessons for leading transformation in the workplace, at home, and within communities. By highlighting the importance of communication, collaboration, and decisive leadership, Our Iceberg Is Melting provides readers with practical insights for successfully navigating change in an increasingly dynamic world.
This special tenth anniversary edition features new and improved illustrations and a foreword by Spencer Johnson, author of Who Moved My Cheese?
Available in Paperback, Hardback, Audible and Kindle Edition
Profit from the Core
Profit from the Core became an international bestseller by demonstrating how organizations can achieve sustainable, profitable growth by focusing on their greatest strengths.
First published in 2001, the book helped business leaders navigate challenging economic conditions by encouraging a disciplined approach to growth and strategic decision-making.
Following the global financial crisis, the importance of maintaining a strong core business became even more evident. Many organizations that expanded into unfamiliar markets or relied on unproven strategies experienced significant setbacks, highlighting the risks of losing focus on their primary capabilities.
In this updated edition, authors Chris Zook and James Allen explain why concentrating on core strengths remains essential for rebuilding competitive advantage and achieving long-term success. They provide practical guidance on identifying a company's unique capabilities, strengthening its market position, and pursuing growth opportunities that align with its existing expertise. By building on a solid business foundation, organizations can expand with greater confidence, improve resilience, and create sustainable value in an increasingly competitive marketplace.
Available in Hardback and Kindle Edition - click below
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Switch: How to change things when change is hard
Making lasting change is often challenging, whether in our personal lives, workplaces, or communities. Resistance, uncertainty, and setbacks can make even the best intentions difficult to sustain. However, meaningful change becomes far more achievable when we understand the psychology behind human behavior.
In Switch, bestselling authors Chip Heath and Dan Heath explore why people struggle with change and present practical strategies for overcoming resistance. Drawing on insights from psychology, behavioral science, and real-world experiences, they explain how small, well-designed actions can produce significant and lasting results.
Using engaging case studies and memorable examples - from successful marriage counseling techniques to simple workplace improvements that transformed business performance - the authors demonstrate that effective change does not require complex solutions. Instead, lasting transformation comes from aligning motivation, creating clear direction, and shaping environments that encourage positive behavior. Packed with practical advice and compelling stories, Switch is an essential guide for anyone seeking to inspire change, solve problems, and achieve better outcomes in both professional and personal settings.
Available in Paperback, Hardback, Audible and Kindle Edition
The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
In The E-Myth Revisited, Michael Gerber challenges many of the common misconceptions about starting and running a successful business.
This bestselling classic explains why technical expertise alone is not enough to build a thriving company and offers a practical framework for creating a business that can grow consistently and sustainably.
Gerber guides readers through the different stages of business development, from startup and early growth to building a mature, well-structured organization. Along the way, he demonstrates how proven systems, standardized processes, and the principles behind successful franchise businesses can be applied to virtually any organization, regardless of industry or size.
A central theme of the book is the critical distinction between working in the business and working on the business. By focusing on systems, leadership, and long-term strategy rather than day-to-day operations alone, business owners can create organizations that operate more efficiently, scale effectively, and deliver predictable results. The E-Myth Revisited remains an essential resource for entrepreneurs, small business owners, and managers seeking to build businesses that are productive, sustainable, and capable of long-term success.
©1955, 2001, 2003, 2004 Michael E. Gerber (P)2004 HarperCollins Publishers, Inc.
Available in Paperback, Audio, Audio CD and Kindle Edition
The Heart of Change: Real-Life Stories of How People Change Their Organizations
Successful organizational transformation requires more than changing processes, structures, or strategies - it requires changing the way people think, feel, and behave. Because of this, leading change is often one of the greatest challenges organizations face.
In The Heart of Change, leadership experts John Kotter and Dan Cohen demonstrate that lasting change begins by connecting with people's emotions rather than relying solely on facts and analysis. Serving as a companion to Kotter's bestselling Leading Change, this book explains how inspiring people emotionally creates the motivation needed to embrace new behaviors and achieve meaningful results.
Building on Kotter's proven eight-step framework for change, the authors use engaging real-world stories to illustrate how leaders and teams overcome resistance, build commitment, and successfully navigate large-scale transformation. They introduce the powerful "see-feel-change" approach, showing that people are far more likely to support change when they experience its impact emotionally. Packed with practical insights and examples, The Heart of Change is an essential resource for leaders seeking to create lasting organizational success in an ever-changing world.
Refreshingly clear and eminently practical, The Heart of Change is required reading for anyone facing the challenges inherent in leading change.
Available in Paperback, Hardback, Audible and Kindle Edition
The M Game: The Metronomics Monograph
Thousands of business leaders have used Metronomics to build stronger companies through a proven approach to growth, balance, and long-term success.
In The M Game, entrepreneur and CEO leadership coach Shannon Susko presents a clear and accessible introduction to the Metronomics system. This practical guide simplifies complex business ideas and provides a structured framework for achieving sustainable growth, improved execution, and innovation in today's competitive global environment.
Through engaging case studies and real-world examples, Susko demonstrates how organizations can create greater alignment, accountability, and momentum by establishing the right rhythms and systems. The book shows how Metronomics helps teams perform at a higher level while supporting both business growth and organizational balance.
Whether you are a founder, executive, manager, or team leader, The M Game offers actionable insights for navigating modern business challenges and building a resilient organization positioned for long-term prosperity.
Available in Paperback, Hardcover, Audiobook and Kindle Edition
ADKAR: A Model for Change in Business, Government and our Community
Why do some change initiatives deliver lasting results while others fall short?
How can leaders navigate the wide range of change management methods and choose the right approach?
And what does it take to lead successful change in both organizations and everyday life?
Developed through more than 14 years of research into organizational transformation, the ADKAR model provides a practical and comprehensive framework for managing change at both the individual and organizational levels. Designed to simplify the complexities of change management, the model focuses on achieving measurable results by guiding people through each stage of the change process.
The ADKAR framework integrates the essential components of successful change initiatives, including change readiness, executive sponsorship, communication planning, coaching, training, and resistance management. By aligning these elements within a structured, people-centered approach, it helps organizations build commitment, improve adoption, and sustain change over the long term. Whether leading business transformation or personal development, the ADKAR model offers a proven roadmap for implementing change effectively and achieving lasting success.
Available in Paperback and Kindle Edition
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Beyond Change Management: Advanced Strategies for Today's Transformational Leaders
Transform your organization!
Lasting organizational transformation begins with personal transformation. Leaders who want to drive meaningful change must first develop the mindset, behaviors, and leadership approach needed to inspire and sustain change throughout their organizations.
Beyond Change Management explores the powerful relationship between leadership style, mindset, and organizational transformation. Rather than viewing transformation as a process that can simply be managed, the book encourages leaders to adopt new ways of thinking and leading that support deep, sustainable change.
Drawing on the principles of Organization Development (OD), the book integrates leadership, change management, organizational development, and personal awareness into a unified framework for transformational leadership. It provides practical insights for helping leaders cultivate the mindset, capabilities, and behaviors required to guide organizations through complex change, foster innovation, and build resilient, high-performing cultures. This thought-provoking resource is essential for executives, managers, consultants, and change practitioners seeking to create lasting organizational success.
Available in Paperback and Kindle Edition
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Build, Excite, Equip.: How to simplify change adoption in your projects
Effective change management is a critical factor in the success of major projects, yet its value is often underestimated.
While implementing change requires investment, it plays a key role in driving employee engagement, encouraging adoption, and maximizing the return on project investments.
Drawing on years of practical experience, Build, Excite, Equip provides a comprehensive, step-by-step framework for managing complex organizational change. Filled with proven strategies, practical techniques, and actionable guidance, the book helps leaders successfully plan, implement, and sustain transformation initiatives.
Designed with project managers and change leaders in mind, the book introduces an easy-to-follow methodology supported by practical tools and resources. It enables professionals to build the confidence and capabilities needed to lead change effectively, overcome resistance, engage stakeholders, and deliver projects that achieve lasting business outcomes.
Available in Paperback and Kindle Edition
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Change Management: The People Side of Change
This book provides a rigorous, research-informed introduction to the field of change management, serving as a foundational guide for developing change leadership capabilities among managers and executives.
Change Management offers a practical exploration of how to effectively manage the human side of organizational change. It equips readers with an understanding of established best practices, highlighting the key principles and approaches needed to support individuals and teams through transitions and improve the likelihood of successful change outcomes.
Available in Paperback and Kindle Edition
Good Power: Leading Positive Change in Our Lives, Work, and World
A Wall Street Journal Bestseller
Former IBM CEO Ginni Rometty delivers a powerful combination of memoir, leadership lessons, and big ideas on how we can all drive meaningful change.
Ginni Rometty led one of the world's most iconic companies, and in Good Power she recounts her groundbreaking path from a challenging childhood to becoming the CEO of IBM and one of the world's most influential business leaders. With candor and depth, Rometty shares milestones from her life and career while redefining power as a way to drive meaningful change in positive ways for ourselves, our organizations, and for the many, not just the few—a concept she calls "good power."
Available in Hardback, Audiobook and Kindle Edition
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The Goal: A Process of Ongoing Improvement
The Goal: A Process of Ongoing Improvement (40th Anniversary Edition).
Written in the style of a fast-paced business thriller, The Goal has become a globally influential novel that is reshaping the way managers think about operations and performance. Blending storytelling with management principles, it is widely recommended across industries as essential reading for leaders and professionals - though perhaps best kept away from competitors.
At the center of the story is Alex Rogo, a plant manager under intense pressure to turn around a failing factory. As deadlines loom and performance continues to decline, both his professional responsibilities and personal life begin to unravel. Facing mounting operational crises and strain in his marriage, Alex must find a way to reverse the downward trajectory before everything collapses. Through his journey, the novel introduces powerful insights into efficiency, process improvement, and the fundamentals of effective management.
Available in Paperback and Kindle Edition
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Who Moved My Cheese: An Amazing Way to Deal with Change in Your Work and in Your Life
With over 2.5 million copies sold worldwide, Who Moved My Cheese? is a simple parable that reveals profound truths.
It is the amusing and enlightening story of four characters who live in a maze and look for cheese to nourish them and make them happy. Cheese is a metaphor for what you want to have in life, for example a good job, a loving relationship, money or possessions, health or spiritual peace of mind. The maze is where you look for what you want, perhaps the organisation you work in, or the family or community you live in. The problem is that the cheese keeps moving.
Available in Paperback, Hardback, Audiobook and Kindle Edition
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