Assessments

Solve problems by better understanding communication styles.

Good communication lies at the heart of all human interaction and so many problems start with misunderstandings. Suitable for managers, supervisors, negotiators customer service and customer facing staff, indeed anybody who has to deal with others!

What’s My Communication Style Version Four will build a better understanding of communication style and its effects on colleagues: identify participant’s dominant communication style and the behaviours that distinguish it. As well as strategies for dealing with the styles of others. A greater understanding of varying communications styles can lead to less friction between groups, departments and individuals as well as enhancing productivity and reducing problems.

Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.

Stress Prevention in the Modern Pressurised Workplace

Stress can creep up and invade our work and home lives almost unseen and often those most deeply affected by stress are unaware of its effects. The Stress Indicator and Health Planner is a self-administered assessment of the users current stress levels and overall health. Use it to understand how to enhance overall well-being, manage stress, and improve performance. Develop a plan to enhance overall wellness and decrease stress levels.

Self administered and self scored it provides individuals confidentally with a way to ensure they are dealing effectively with stress and its health implications.

Truly a valuable tool for todays high pressure or results driven environments.

Manage Conflict for Positive Outcomes

Conflicts, large and small, are a fact of life... including in your work life. This inventory was developed to help you learn more about how you and others deal with conflict at work. Conflict isn’t always a negative influence in teams and organisations. The Conflict Style Inventory assesses individual approaches to conflict and shows how to make conflict a constructive, rather than destructive, force in your workplace.

This edition includes scales to measure a team’s approach to conflict as well as each individual’s approach.

Leading Organisational Change

Whether you’re in the midst of a change effort or just planning one, you’ll need Leading Change at Every Level. Created for all organisational levels, this diagnostic tool drives home the importance of individual behaviour to the success of an overall change effort.

Change is here to stay; in today's empowered workplace what was once the role of senior management is now the responsibility of individuals throughout the organisation; from the executives at the top of the pyramid to the frontline employees at the base.

Leading Change at Every Level is the combination self-assessment and training workshop that measures skill level and develops the five behaviours of effective change leaders, those people who can effect how change is received at every level!

Helping organisations to change smoothly! 

If the individuals in your organisation are having a difficult time adapting and adjusting to organisational change, Mastering the Change Curve is your remedy!

It's an easy and effective change management assessment guide for bringing issues to the surface, providing a framework for healthy growth, and empowering individuals to shift their focus from the past to the future. Mastering the Change Curve is appropriate for individuals at any organisational level who are experiencing continuous change. The most appropriate target audience consists of individuals who are subject to change they did not initiate themselves.

Managing Individuals Responses to Organisation Change

Change can be a very uncomfortable experience even when we recognise its necessity.

Understanding our own reaction is an important first step to dealing with it. Change Reaction is an effective tool for understanding an individual’s attitude to change, and identifying ways to manage it better.

Learn the Time Management Style that Suits you Best

Time management is very personal and the best approach varies for all of us, the What’s my Time Style? enables participants to identify what works best for them. Ideal as a stand-alone module or as part of training programmes such as Facilitating; Leading Meetings; Team/Project Management.

Increase Your Confidence and Motivation at Work & Socially

We all have various levels of self-worth. In the past, discussion about a person's self-worth was taboo and certainly not encouraged. The Self-Worth Inventory (SWI) is a simple yet powerful process to help measure your levels of self-worth in specific areas of your life. The SWI does not create self-worth; it confirms what is already true.

Reduce the negative impact that events have on an individual's self-worth levels. This can be achieved by a better understanding of situations and specific approaches for maintaining and increasing self-worth levels. Many organisations and individuals use the Self-Worth Inventory on a regular and planned basis

The Standard in 4-quadrant Leadership Assessments

The Strategic Leadership Type Indicator assessment process is a complete development cycle for supervisors or leaders:

Complete a self-assessment and discover preferred leadership strategies for a variety of contexts...and how to select the most appropriate. Then use these strategies to develop direct reports, and move them toward higher autonomy, competence, and improved productivity.

You'll appreciate its simplicity, combined with ample support materials and without burdensome and expensive certification requirements. Managers and supervisors will like the emphasis on learning the appropriate use of four different management styles. The SLTi helps build the coaching style widely considered the most flexible and motivational for today's leaders.

Effective Coaching = Improvement

Coaching is the process of bringing out the best in an individual. In fact, it is a key skill that contributes to the development of an organisation's most valuable asset - its people.

Coaching as a formal endeavour might be relatively new in some commercial or business organisations, but it's been around for a long time. Top athletes have personal coaches to help them improve and compete to be the best. Opera singers, actors, and public speakers hire coaches. Name an obscure occupation and chances are there's a coach for it.

In business or organisational work, coaching other people is an increasingly critical skill and one that can make the major difference in an individual’s ability to empower people successfully.