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Leadership Skills Inventory

Developing Real Transformational Leadership

Leaders are made, not born. You know that effective and successful leadership is not an accident and requires specific and measurable skills. The head of every successful organisation consistently tones and maintains his leadership muscle.

The 20-page Leadership Skills Inventory (LSI-S) provides leaders with the necessary metrics to identify and develop their transformational leadership skills.

From £23.40 excl VAT

InDependence - Make flexible working work! Participant Workbook

Workbook: Order One Per Participant

A self-managed learning tool. At the heart of the 47 page Workbook is the competency-based 7 skills profile and a 35 item self-assessment. The user is guided systematically through 7 personal learning and development steps and gets involved in a very hands-on way.

The Workbook can be used:

  • By an individual working alone
  • By involving their manager and/or a ‘buddy’
  • As the key resource in the InDependence Group Workshop
  • As part of a team-building exercise.
£16.45

InDependence - Make flexible working work!

Make Flexible Working work!

Whether it’s home–based, mobile, remote,  job sharing, flexitime or part-time working... flexible working requires specific skills!

Flexible workers need to be especially skilled at motivating and managing themselves, as well as managing their interactions with team members, managers, other departments and of course customers. These skills apply equally to those  who are office-based and work  in an environment where flexible working is in place.

The 7 skills focused on in this Skills Builder are not new but in the world of flexible working they need special attention and to be used thoughtfully. They can all be developed and learnt. Spending time improving and polishing them will  enhance productivity and increase job satisfaction, well-being and morale.
 

From £10.95 excl VAT

Participative Management Profile

Optimising Your Decision-Making

When leaders face situations where they need to make critical decisions, they typically tend to search for the best ways to carry out a conscious strategy. However, there are times when disposing of the items in one’s in-basket often requires almost instantaneous decision making.

In these moments, leaders need to pause for a few moments to decide before actually delving into the situation itself. In this sense, awareness precedes meaningful choice.

The Participative Management Profile (PMP) provides employees with the exact guidelines needed to execute confident decisions.

DISCStyles Assessment

Completing the DISCStyles Assessment could be one of the most important relationship-building decisions you will ever make

£17.55

Becoming A Customer Service Star

Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.

From £24.20 excl VAT