Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.

Online Assessment Option: Order One Per Participant.

The online assessment is administered to participants through the online portal (which you will be sent access to) and includes personalised reporting, full-colour charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete. The trainer can control if the participant can access their report.

You will receive the assessment link/info via a separate email.

Becoming an effective team leader begins with identifying your leadership style.

Assessing your current strengths, and creating a plan for increasing your effectiveness as a team player.

Does your organisation have pain points around performance management?

Yes? Well, if you aren’t able to change systems or software, Remarkable Performance Development will allow you to make the tools and forms you already use actually work.

This training program helps leaders learn how to make a significant and vital change within the confines of existing systems, offering ways to implement a proven and reliable process for ongoing, improved performance that has real results. You’ll be able to take the discussion from fixing what’s wrong to a more forward-looking, constructive way to improve performance and develop people.