The challenge of encouraging innovation

The realities of dynamic and changing marketplaces, including intense competition, new technologies, and increasing customer demands, require that traditional management methods change.

Organisations of the future will be judged on the quality of their ideas and the speed these ideas can be translated into viable products or services that sell in the marketplace.

Creative ideas are often unanticipated or from unexpected sources so the best companies are looking for ways to create a culture that actively promotes these improvements and innovations. They will typically feel like a small company culture in which ideas come from everywhere and employees have extensive relationships with customers and suppliers in order to stay close to their needs.

Companies will need to encourage 'boundarylessness,' breaking through organisational lines up, down, and across so that good ideas are invited and harvested regardless of where they originate.

Release the creators in your workplace

Everyone is capable of creative thinking at some level. However, it is revealing to look closely at the barriers and enablers of creativity and to which ones are relevant. By doing this you can gauge how creative behaviour in your workplace right now, and identify how to make it more creative.

The Personal Creativity Assessment (PCA) allows an individual to quickly determine how they measure up in the realm of creativity. The 62-item assessment correlates to 31 creativity barriers and 31 creativity enablers. The PCA also provides useful instructions on how to overcome or enhance barriers and enablers.

Presented in a non-threatening format, the PCA is an excellent activity to conduct in a workshop or group setting where creativity is an issue.

Developing Real Transformational Leadership

Leaders are made, not born. You know that effective and successful leadership is not an accident and requires specific and measurable skills. The head of every successful organisation consistently tones and maintains his leadership muscle.

The 20-page Leadership Skills Inventory (LSI-S) provides leaders with the necessary metrics to identify and develop their transformational leadership skills.

Make Flexible Working work!

Whether it’s home–based, mobile, remote,  job sharing, flexitime or part-time working... flexible working requires specific skills!

Flexible workers need to be especially skilled at motivating and managing themselves, as well as managing their interactions with team members, managers, other departments and of course customers. These skills apply equally to those  who are office-based and work  in an environment where flexible working is in place.

The 7 skills focused on in this Skills Builder are not new but in the world of flexible working they need special attention and to be used thoughtfully. They can all be developed and learnt. Spending time improving and polishing them will  enhance productivity and increase job satisfaction, well-being and morale.
 

Optimising Your Decision-Making

When leaders face situations where they need to make critical decisions, they typically tend to search for the best ways to carry out a conscious strategy. However, there are times when disposing of the items in one’s in-basket often requires almost instantaneous decision making.

In these moments, leaders need to pause for a few moments to decide before actually delving into the situation itself. In this sense, awareness precedes meaningful choice.

The Participative Management Profile (PMP) provides employees with the exact guidelines needed to execute confident decisions.

Completing the DISCStyles Assessment could be one of the most important relationship-building decisions you will ever make!

Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.

Online Assessment Option: Order One Per Participant.

The online assessment is administered to participants through the online portal (which you will be sent access to) and includes personalised reporting, full-colour charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete. The trainer can control if the participant can access their report.

You will receive the assessment link/info via a separate email.

Becoming an effective team leader begins with identifying your leadership style.

Assessing your current strengths, and creating a plan for increasing your effectiveness as a team player.

Does your organisation have pain points around performance management?

Yes? Well, if you aren’t able to change systems or software, Remarkable Performance Development will allow you to make the tools and forms you already use actually work.

This training program helps leaders learn how to make a significant and vital change within the confines of existing systems, offering ways to implement a proven and reliable process for ongoing, improved performance that has real results. You’ll be able to take the discussion from fixing what’s wrong to a more forward-looking, constructive way to improve performance and develop people.