Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.

Understand how to learn, as well as what you learn

Discover how to approach all types of learning in a comfortable way. With What’s My Learning Style? participants identify a preference for one of four styles. Both positive and negative aspects of each style are examined enabling individuals to use this knowledge for greater success in learning.

What’s My Learning Style? is ideal for training anyone to recognise his or her preferences for the way in which they learn. It makes an effective component in training programmes for a variety of topics and purposes.

Make Conflict Situations Positive & Enriching

Conflict does not have to be destructive, with the right approach it can become a force for improvement and creativity.The Conflict Strategies Inventory accurately identifies an individual’s typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill-practice in resolving day-to-day issues. Designed for people who have had or currently have problems dealing with conflict in the workplace. The CSI is particularly useful in management development and team-building activities prior to the introduction of specific conflict management skills

Deliver Powerful Presentations

Speaking in front of others can be a confusing and even terrifying experience But you can successfully train your participants, even those with no prior experience, to effectively prepare and deliver presentations?

The Presentation Skills Profile (PSP) takes the mystery out of designing and delivering high-impact presentations.

Designed to ease the stress associated with public presentations, by analysing how the respondent prepares and delivers presentations, provides an opportunity for peer feedback on a specific presentation, and then offers a walk-through of preparation and delivery for future presentations.

Prepare to Welcome Change!

People in all sorts of different situations today need the ability to anticipate and respond effectively to any change that comes along. This skill is needed even more in today's fast-paced and competitive workplace, where it is expected that we demonstrate some 'change agent' skills. These skills enable us to lead ourselves, individuals, groups, teams and entire organisations in implementing actions that enable vision to be successfully transformed into reality.

Whatever form it takes, change needs to be managed!

Effective Coaching = Improvement

Coaching is the process of bringing out the best in an individual. In fact, it is a key skill that contributes to the development of an organisation's most valuable asset - its people.

Coaching as a formal endeavour might be relatively new in some commercial or business organisations, but it's been around for a long time. Top athletes have personal coaches to help them improve and compete to be the best. Opera singers, actors, and public speakers hire coaches. Name an obscure occupation and chances are there's a coach for it.

In business or organisational work, coaching other people is an increasingly critical skill and one that can make the major difference in an individual’s ability to empower people successfully.

Most of us take the art of Communication for granted

We each take part in dozens of conversations every day so it ought to be something we're good at! Shouldn't it? Yet the truth is that most of us are not as good at two-way communication as we think. The Communication Effectiveness Profile can change that.

Our ability to communicate effectively shapes and determines our personal and professional success. It will affect our self-esteem and our sense of well-being, and the contributions we make to our families, our jobs, and our communities. Poor communication can even affect our health.

Successful communicators can be made as well as born, effective communication is based on several fundamental principles—common sense, really. Using Communication Effectiveness Profile means understanding these basic skills and then practicing and refining them to become effective and influential communicators.

The Standard in 4-quadrant Leadership Assessments

The Strategic Leadership Type Indicator assessment process is a complete development cycle for supervisors or leaders:

Complete a self-assessment and discover preferred leadership strategies for a variety of contexts...and how to select the most appropriate. Then use these strategies to develop direct reports, and move them toward higher autonomy, competence, and improved productivity.

You'll appreciate its simplicity, combined with ample support materials and without burdensome and expensive certification requirements. Managers and supervisors will like the emphasis on learning the appropriate use of four different management styles. The SLTi helps build the coaching style widely considered the most flexible and motivational for today's leaders.

Increase Your Confidence and Motivation at Work & Socially

We all have various levels of self-worth. In the past, discussion about a person's self-worth was taboo and certainly not encouraged. The Self-Worth Inventory (SWI) is a simple yet powerful process to help measure your levels of self-worth in specific areas of your life. The SWI does not create self-worth; it confirms what is already true.

Reduce the negative impact that events have on an individual's self-worth levels. This can be achieved by a better understanding of situations and specific approaches for maintaining and increasing self-worth levels. Many organisations and individuals use the Self-Worth Inventory on a regular and planned basis

Sell better! Sell More!

What makes one salesperson successful and another unsuccessful?

Popular books target characteristics such as ambition, initiative, self-confidence, tact... the list goes on. The common thread? Personality! Whether or not salespeople are aware of it, their personality shines through every interaction.

What’s My Selling Style helps individuals analyse how they typically behave in a sales situation, identify their customers’ styles, and learn how to adjust their own style to match their customer. With increased awareness and flexibility, salespeople can use style to maximise sales and rise above the competition.

What do you have in common with Lord Sugar, the Prime Minister & James Dyson?

Each of us only has 24 hours in a day and about 8 in a working day. So making the best of that time is critical to efficiency, managing performance, relationships and stress for everybody in the workplace - and life?

The Time Management Effectiveness Profile can be used individually or as part of a group workshop.

Learn the Time Management Style that Suits you Best

Time management is very personal and the best approach varies for all of us, the What’s my Time Style? enables participants to identify what works best for them. Ideal as a stand-alone module or as part of training programmes such as Facilitating; Leading Meetings; Team/Project Management.