Becoming A Customer Service Star

Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.

Category: Assessments
Picture of Becoming A Customer Service Star

Becoming A Customer Service Star

£15.85

Paper Assessment: Order One Per Participant.

The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation, and includes interpretive information, worksheets, and action planning.

Code: 701
Picture of Becoming a Customer Service Star Facilitator Set

Becoming a Customer Service Star Facilitator Set

£145.52 excl VAT

Facilitator Guide: Order One Guide Per Trainer.

The Facilitator Guide makes preparation easy with comprehensive background information, workshop guidelines, and a Microsoft PowerPoint presentation. The guide also includes sample participant materials. Facilitator support materials will be emailed to you as a digital download link following order despatch.

Code: 701G
Picture of Becoming a Customer Service Star – Online Self-Assessment Credit

Becoming a Customer Service Star – Online Self-Assessment Credit

£20.29 excl VAT

Online Assessment: Order One Per Participant.

The online assessment is administered to participants through the online portal (which you will be sent access to) and includes personalised reporting, full-colour charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete.

Code: CR701
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