Learning to Listen Theoretical Background

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Code: 149 Background
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If you want to make real improvements to communication, it's time to listen up

This communication assessment and soft-skills training programme that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training programme.

Individuals are presented with an inventory of 30 listening-related statements. The assessment takes approximately 10 minutes to complete. Results reveal scores in three dimensions of listening.

Why is Learning to Listen so effective?

With a focus on both visible and invisible aspects of listening behaviour, Learning to Listen evaluates current skill level, shows individuals how to take an active role in the listening process, and then provides ample opportunities for practice and development. The result? Employees who are well equipped to handle customer complaints, negotiate contracts, perform as team members, and lead departments. And that translates into a competitive advantage for your organization.

Learning Outcomes

• Determine listening effectiveness in three dimensions
• Explore the visible and invisible aspects of listening
• Learn what it takes both physically and mentally to listen
• Understand common barriers to effective listening
• Create a plan to put new skills into immediate action.

FORMAT Download
AUTHOR HRDQ Research & Development Team