Learning To Listen Third Edition Paper Assessment


Category: Instruments
Code: 149
A communication assessment and soft-skills training programme that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.. ALSO ONLINE*.

Most people claim to be good listeners. But that’s not what we hear

When people listen, organisations gain a competitive advantage from better communication, morale, and productivity to reduced absenteeism, turnover, and conflict...

However, studies show people remember only half of what they hear, even moments after they’ve heard it and that’s not all...on average, people spend 45% of their time listening, yet only 2% report they've had formal education on the topic. Research makes the message loud and clear — it’s time to add listening to your training line-up.

Learning to Listen is a communication instrument that focuses on the visible — and invisible — aspects of listening behaviour: Staying Focused, Capturing the Message, and Helping the Speaker. While most listening assessments measure style, this self-assessment measures skill level and because it targets actual behaviour, individuals are able to take immediate action to maximise their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.

Learning to Listen Self-Assessment Contents:

• Introduction

• 30-item inventory with tear-out scoring form

• Scoring and Charting the Assessment

• Interpreting Results.

ONLINE VERSION ALSO AVAILABLE (See Related Products below)

* Telephone (01267) 281661 to set up a new online project. Please go to the Online Assessments section of the website for the full range of available Online Assessments.

FORMAT Instrument, also available online
OBJECTIVE To teach participants effective listening skills
AUDIENCE Individuals at all levels
TIME REQUIRED Administration: 10 minutes. Interpretation: 1 hour. Workshop: Half-day (optional)
AUTHOR HRDQ Research & Development Team