Internal Customer Service Assessment

Category: Assessments
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Internal Customer Service Assessment

£18.92

As the focus on excellent customer service continues to be a popular trend, there is a growing expectation that employees should receive the same level of service from internal service providers as they would elsewhere. But internal service providers have a bond with their customers that external vendors simply do not share. Because of the complexity of this relationship, internal service providers need to judge their behaviour by a new standard.

Code: 707
Picture of Internal Customer Service Assessment Facilitator Guide

Internal Customer Service Assessment Facilitator Guide

£90.75

The Facilitator Guide features theoretical background, administrative guidelines, reproducible participant handouts, overhead transparencies, and more.

Code: 707G