Internal Customer Service Assessment

Unlike any other assessment available on the market today, the Internal Customer Service Assessment recognises the differences between internal and external service. This 30-item assessment is designed to help internal service providers evaluate how well they are practising the behaviours that constitute excellent internal service—and then assists them through action planning to improve those behaviours.

Category: Assessments
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Internal Customer Service Assessment


As the focus on excellent customer service continues to be a popular trend, there is a growing expectation that employees should receive the same level of service from internal service providers as they would elsewhere. But internal service providers have a bond with their customers that external vendors simply do not share. Because of the complexity of this relationship, internal service providers need to judge their behaviour by a new standard.

Code: 707
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Internal Customer Service Assessment Facilitator Guide


The Facilitator Guide features theoretical background, administrative guidelines, reproducible participant handouts, overhead transparencies, and more.

Code: 707G