Change Reaction – Participant Booklet


Category: Instruments
Code: 1605
To help you learn some important things about your response to organisational change situations. Before filling in the 24-item Response Form, respondents are asked to think about organisational changes that have affected them recently. ALSO ONLINE*.

Understanding Your Response to Organisational Change

Organisational change is happening all the time. And when change happens, people respond in particular ways – whether or not they are aware of it.

Understanding one’s own reactions to change is the first step in dealing with it. An excellent starting point, Change Reaction is an effective learning tool for understanding personal reaction to change. The 24-item instrument helps individuals learn about their typical reaction to change – and identify ways to manage it effectively.

Learning Outcomes

• Determine one’s typical response to change: Resistant, Neutral, or Supportive

• Explore the behaviours that characterise the three responses to change

• Identify action steps one can take to embrace and foster change.


Research indicates that organisations are in a continuous state of change and that some type of resistance is inevitable. No matter what type of reaction a person has, there is always motion in response to change:

• Some people have a natural tendency to move toward or support change

• Others are noncommittal and typically move away from change

• Still others typically move against change by resisting it and creating resistance to change in others

How It Works

Using a pressure-sensitive form, individuals respond to 24 statements that describe different approaches to handling organisational change. After scoring is complete, participants chart their results by applying their data to the Change Reaction Profile. Sample profiles and interpretations of all possible reactions and combinations of reactions provide further insight.

Uses for Change Reaction

Change Reaction works well as a stand-alone instrument as well as an effective component in any change management programme.

As a management training instrument, Change Reaction may be used to present the important aspects of change theory. In addition, it can be used to raise individual consciousness about people's responses to change, to plan more effective behaviour, and to improve organisational support systems.

As an organisation development diagnostic tool, Change Reaction has multiple uses, including:

• Surveying norms regarding change

• Generating 'force field' analyses of the forces impacting the change process

• Forming the basis for an educational intervention that will provide employees with information about themselves, change, and effects on the system as a whole.

Participant Guide includes:

• 24-item assessment

• Instructions

• Pressure-sensitive Response Form

• Description of the three Change Reaction categories

• Chart for recording results

• Interpretive information

• Action-planning section.

ONLINE VERSION ALSO AVAILABLE (See Related Products below)

* Telephone (01267) 281661 to set up a new online project. Please go to the Online Assessments section of the website for the full range of available Online Assessments.

FORMAT Instrument, also available online
OBJECTIVE To identify personal response to organisational change
AUDIENCE Individuals at all levels
AUTHOR John E. Jones, PhD and William L. Bearley, EdD