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Communicators Pocketbook


Category: Bookshelf
Code: 7200
A pocketful of tips and techniques to make you more aware of your communication style and how to improve it

In ithis book the author examines the dynamics of communication, how to be effective, likely barriers, styles of communication and technology at work.

The Communicator's Pocketbook covers:

Communication: The Challenge

• Accepting the challenge

• Causes of failure

• Getting the balance right.

The Assumptions We Make

• Understanding the impact of your own and other people's assumptions

• Lessons to learn.

Communication Dynamics

• Simplicity & complexity

• Has the message been received

• Use of emphasis, formality, humour, emotion

• Staying in control.

The Manager As Communicator

• Channel or gulf

• Messenger or masseur

• Involving others.

Barriers to Effectiveness

• What is effective communication

• Personal, organisational and process barriers

• The grapevine

• Overcoming barriers.

Managing Communication Channels

• The spoken word

• The written word

• Tips for success

• Visual and non-verbal communication

• Technologyy and Multi-media.

You as Communicator

• Conscious and good news communicators

• Communicating with individuals and groups.

Communication Checklists

The Communicator's Pocketbook concludes with a series of checklists that will enable one to take stock of communications skills and shortcomings and to put these into context at both an organisational level and a group or team level.

Illustrated by Phil Hailstone.

Attribute nameAttribute value
OBJECTIVETo explain the dynamics of communication and technology in the workplace
AUTHORSean Misteil