- Feel empowered. They do not feel unjustly controlled by others.
- Have an aura of dignity and calmness in their dealings with other people.
- Are proactive—that is, they make things happen and are not reactive, or always waiting to respond to the words and actions of others.
- Know their rights and responsibilities in dealing with others.
- Avoid apologetic dialogue or submissive language and tone.
- Are able to resist aggressive, manipulative, and passive ploys of other people.
A good definition of assertiveness is
Getting what you want from others without infringing upon their rights. We can all benefit from adopting an assertive style in interactions with others. While some people are able to do this naturally, most people, unfortunately, adopt other communication styles.
What to order: You will need 1 self assessment per participant. For maximum benefit, purchase 1 Facilitator Guide per trainer.
- Conducting a Workshop or Seminar
- Administering the Assessment
- The Model
- Defining Your Problem Solution
- Checking the Gap and the Context
- Building Your Confidence
- Preparing a Script to be More Assertive
- The Importance of Rehearsing
- Setting the Scene
- Communicating Assertively on a Consistent Basis
- Formalising Your Agreement
- Evaluating Your Performance
- Personal Action Plan
- Pulling it all Together.
You will need 1 Self Assessment per participant. For maximum benefit, purchase 1 Facilitator Guide per trainer.
To become more effective in a wide variety of situations
All organisational members
Dr. Jon Warner & Gary Jenkins