Problem Solved!


Category: Assessments
Code: 1015

You encounter a range of problems at work, but let's face it: the small, everyday problems-the ones that need quick but effective solutions-really take a chunk out of your day. So how do you solve these everyday problems and still leave time for the more complex issues at hand?

Problem Solved!is a 25-item assessment providing participants with an easy-to-use, 5-step problem-solving process. By using this process, individuals can identify and monitor their skill level at each step.

Learning Outcomes

• Learn an effective way to solve everyday problems

• Identify strengths and weaknesses at each step of the process

• Create action plans for improvement


Problem Solved! is based on a process of 5 steps (The Problem Solved! Process). The instrument takes the perspective that a systematic method of problem solving followed and practised on a regular basis yields rapid and efficient problem-solving (Hesselberth, 1994). Drawing on the work of Sternberg (1986) and Klubnik & Greenwood (1994), the Problem Solved! Process is based on the most common and most sensible steps.

How It Works

With a recent problem in mind, participants respond to 25 behaviour-related statements, indicating the extent to which they practised the behaviour. By scoring and charting results, they create a visual depiction of their comfort level with each of the 5 problem-solving steps. Participants learn about the 5-step Problem Solved! Process, discuss everyday problem-solving, apply the Problem Solved! Process to a current problem, and make action plans.

Uses for Problem Solved!

Problem Solved! is best used with participants who require a quick problem-solving method. Other instruments (e.g., the Force Field Problem Solving Model) can be used for working with in-depth problems. Effective when used as a stand-alone tool as well as part of a larger programme, the Problem Solved! is particularly helpful for individuals or groups who:

• Face repeated short-term problems

• Must engage in problem-solving daily or weekly

• Need to solve problems within a short period of time (e.g., one hour)

• Need a standard method for problem-solving that can be applied universally

• Tend to spend too long solving everyday problems

What to Order/Product Contents

Order one Facilitator Guide per trainer and one Participant Guide per participant.

Participant Guide includes:

• 25-item assessment

• Pressure-sensitive response form

• Detailed descriptions of the 5 problem-solving steps

• Tips for problem solving

• Chart to record assessment results

• Reflection questions

• Action planning

Attribute name Attribute value
FORMAT Assessment
OBJECTIVE To provide participants with a quick problem-solving method and assess their strengths and weaknesses at each step of the process
AUDIENCE Individuals or teams that need to solve problems quickly and efficiently
AUTHOR HRDQ Research & Development Team

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