Regardless of what you are buying, shopping online should be a quick and painless experience. You're also concerned about security, confidentiality, and purchasing flexibility. MLR is aware of your needs and has made provisions to ensure your shopping experience is trouble-free. 

We've put together a list of Frequently Asked Questions, to help you understand our site and hopefully make your visit with us a satisfying one! We'll update this list occasionally to reflect the feedback of our users.

Q. How do I return something?
A. If you are not entirely satisfied with your order, you may return it within 30 days (in resaleable condition) for a credit or refund, less shipping and handling charges. Please ship returns by traceable means i.e. Courier or Royal Mail Special Delivery. For quality control purposes please state reason for return.

Please return to:

Karen Parmenter
Management Learning Resources Ltd
1st Floor 32 Blue Street
SA31 3LE

If you need further assistance please call our customer service department at 01267 281661.

Q. What about sample items? Are those available online?
A. Yes. Free downloadable samples are available on many of our titles. Click on the FREE PRODUCT SAMPLES section - you can find this at the left of the page (in the Jump To section) or they will show at the bottom of the product page, within the 'Related Products' section, if looking at specific titles.

Q. What if I need the product overnight?
A. If you need your materials shipped overnight, or for Saturday delivery, you must place your order via phone before 1:00pm GMT. MLRUK.COM cannot be responsible for the timeliness of shipments ordered via the web. Our customer service team is ready to help - call 01267 281661 to place your order.