Provides step-by-step instruction on how to administer both the Form A and the Form B Profiles. This guide provides a description of each of the 4 Cornerstones and 16 supporting Characteristics, or skill sets, so facilitators know how to credibly position, describe and present the Emotional SMARTS!® model and concepts.
Emotional SMARTS®-Guide Overview
Includes administration guidelines, descriptions of the cornerstones and characteristics and how they interact. Suggested ways to integrate Emotional SMARTS® concepts with change management, leadership, team-building, sales and customer service, negotiation and conflict management workshops. Overhead masters.
Use Emotional SMARTS for:
• conflict and negotiation workshops
• leadership training
• sales and customer services development
• managing change—personally or in the organisation.
Emotional SMARTS! will help you identify your knowledge and skill relating to the four cornerstones of the Emotional SMARTS model. Upon completion of the profile, you should be able to identify your knowledge and skills in the areas of:
(B) Behavioural Skills
(C) Contact or Connection Skills
(D) Decision-making Skills.
All organisation members
June Donaldson, MBA, Ed.D