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Conflict Strategies Inventory Participant Workbook

Comprehensive full-colour Workbook supports the workshop and offers in-depth information, skill-practice, and development-planning to make learning stick. Includes 1 HRDQue card.

Conflict Strategies Inventory Poster

430mm x 560mm double-sided poster provides a visual aid for the Conflict Strategies Inventory workshop. The five conflict strategies are showcased on one side and on the reverse you will find the HRDQ Experiential Learning Model.

Conflict Strategies Inventory Self-Assessment

The trick to prospering through conflict is first to understand it—and then know how to manage it productively. In fact, research shows that proper conflict resolution can result in new ideas and solutions, better problem-solving, improved relationships, and even performance enhancement. ALSO ONLINE*.

Conflict Strategies Inventory Third Edition Facilitator Set

Third Edition Facilitator Set includes facilitator guide, workshop instructions, sample participant materials, PowerPoint presentation on USB flash drive, poster and HRDQue card
£175.45 excl VAT

Conflict Style Inventory

Conflicts, large and small, are a fact of life, including work life. This inventory has been developed to help participants learn more about how they and others deal with their conflict at work. This self scoring assessment uses responses to 10 mini cases to provide participants with a conflict profile that displays their use of 5 styles: Problem solving, Smoothing, Bargaining, Forcing, and Avoiding. Simplifies training by orienting conflict resolution toward the problem- solving/collaborative style which research shows is consistently the most successful strategy.

Creativity and Innovation Effectiveness Profile

This 84 item, self scoring assessment provides a detailed process for assessing an individual's existing capacity to be creative. The assessment booklet includes coaching tips and development planning forms to help individuals reach their creative potential.

Creativity and Innovation Effectiveness Profile Facilitator Set

Designed as a reference tool to help people take positive action after completing the profile. Also provides further information on how to go about creating, recording, and reviewing an Action Plan.

Cross-Cultural Adaptability Inventory

Compares an individual’s scores on the four CCAI dimensions (Emotional Resilience, Flexibility/Openness, Perceptual Acuity, and Personal Autonomy) and will help identify strengths and weaknesses when it comes to interacting with other cultures. ALSO ONLINE*.

Cross-Cultural Adaptability Inventory - Facilitator Set

Includes one comprehensive Cross-Cultural Adaptability Inventory Facilitator Guide, sample participant materials, including the Self-Assessment, Workbook, and Action-Planning Guide.

Customer Service Skills Inventory–Follow-Up

Tracks performance improvements.
£7.65 £3.83

Customer Service Skills Inventory-Other

This version generates external and/or internal customer feedback.
£3.30 £1.65

Customer Service Skills Inventory-Self

Provides the foundation for self-awareness.
£8.20 £4.10