Can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. ALSO ONLINE*.
Conflicts, large and small, are a fact of life, including work life. This inventory has been developed to help participants learn more about how they and others deal with their conflict at work. This self scoring assessment uses responses to 10 mini cases to provide participants with a conflict profile that displays their use of 5 styles: Problem solving, Smoothing, Bargaining, Forcing, and Avoiding. Simplifies training by orienting conflict resolution toward the problem- solving/collaborative style which research shows is consistently the most successful strategy.
Help teams learn how to surface, diagnose, and work through the issues that impede effective teamwork. For more than 15 years, the TEP has helped teams eliminate or reduce blockages in the 5 vital areas of team activity: Mission, Vision, and Goals; Team Roles; Operating Processes; Interpersonal Relationships; Interteam Relationships.
Participants respond to 24 pairs of adjectives, using a pressure-sensitive form. After scoring is complete, easy-to-read charts allow respondents to quickly scan the strengths and trouble spots that characterise their particular communication styles. Part of the HRDQ Style Series. ALSO ONLINE*.
A quick and easy diagnostic for time management or personal development. The self-scoring, 50-question Inventory means that in 15 minutes you will have raised many of the key issues underpinning personal effectiveness.
Developed to help individuals assess their interpersonal influence style. The model upon which the inventory statements are based is an assertive behaviour model. This model suggests that 2 sets of behaviours create 4 behavioural mixes. One set of behaviour is related to an individual’s degree of openness or candor. Another set of behaviours is related to an individual’s degree of consideration for another or others. ALSO ONLINE*.