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Becoming A Customer Service Star

Can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. ALSO ONLINE*.
£15.24

Beyond the Valley of the Kings Participant Guide

A challenging adventure simulation that focuses on decision making under pressure and the importance of team building. Part of the popular HRDQ Team Adventure Series™
£15.24

Dealing With Tough Negotiators Participant Booklet

With a particular situation and difficult negotiator in mind, participants respond to the 30 statements in the assessment
£15.24

Team-Work & Team-Roles

Revised and expanded 3rd edition of this 18-item assessment that pinpoints which phases of group work interest your teams most and identifies the behavioural roles team members habitually play or ignore
£15.24
Bestsellers

What's My Communication Style? Participant Guide (Third Edition)

Participants respond to 24 pairs of adjectives, using a pressure-sensitive form. After scoring is complete, easy-to-read charts allow respondents to quickly scan the strengths and trouble spots that characterise their particular communication styles. Part of the HRDQ Style Series. ALSO ONLINE*.
£15.81

Interpersonal Influence Inventory

Developed to help individuals assess their interpersonal influence style. The model upon which the inventory statements are based is an assertive behaviour model. This model suggests that 2 sets of behaviours create 4 behavioural mixes. One set of behaviour is related to an individual’s degree of openness or candor. Another set of behaviours is related to an individual’s degree of consideration for another or others. ALSO ONLINE*.
£15.24

Political Intelligence Profile with Questionnaire

The political intelligence profile is a 32 page, easy-to-use, self-scoring instrument that measures the respondent's current political preferences.
£20.00

Personal Effectiveness Inventory Participant Activity 2nd Edition

A quick and easy diagnostic for time management or personal development. The self-scoring, 50-question Inventory means that in 15 minutes you will have raised many of the key issues underpinning personal effectiveness.
£5.56