Helps quickly establish open communications with customers, develop trust, and overcome personailty differences that interfere with selling. Contains the INSIGHT Inventory, self-scoring template, and profiling charts and two application sections.

Using all of the tried and trusted knowledge gained by using the Insight Inventory, this team-focused product is dedicated to evaluating and improving vital group communication.

Effective Tools for Dealing with Change in the Workplace

Managers are often just as stressed as employees by the rigours of change and don't always have the time or the skills necessary to anticipate all of their employees' emotional and professional needs. So, too often, employees feel resentful, confused, fearful, or resistant – and the change effort stalls

Dealing With Change takes participants through an introductory scenario, where they imagine that they are in the midst of a difficult and frustrating change initiative. They then rank 12 action items that will help them to participate positively in the change effort. Participants compare their scores to the expert ranking and discover how well they are managing change. An easy-to-learn, 5-step plan shows them how to transfer the learning back on the job.

A 40-card activity illustrating the different stages of a recruitment process.

This assessment provides insight into how you gather and use information.

10-item self-assessment designed to give you insight into the ways in which you respond to people in your interpersonal communications.

Offers insight into how you interact with others in one-on-one and team situations

Effective employment interviewing using the INSIGHT Inventory.

Examine your personal motivating factors and how to use them, then apply the same principles to motivating others. From the Guide to Better Management audio series of twelve titles based on neurolinguistic programming.

Designed either for use by both partners, or individually if the partners are having difficulties communicating or if the relationship is under stress. If a relationship is having problems, this is a great tool for working through them. If the relationship is thriving, the assessment can help improve effectiveness.

Insight into how you structure your individual and team activities

Consider strategies for developing a strong staff team through having a common focus and by using the diverse strengths of individual team players

As a manger you are a role model to your staff – so what sort of an example are you setting? One of a series of compact disc programmes that can work for everyone, from the shop floor to board level.

A confidence builder… will help any manager begin to overcome speaking anxiety

If you ever wish for more hours in a day and wonder how to fit everything in, this is the title, one of a series of compact disc programmes that can work for everyone, from the shop floor to board level

12-item self-assessment designed to give you insight into the ways in which you respond to people in your interpersonal communications.

A 272-page low cost tool that can bring you Six Sigma success. Help all of your Black Belts become the teachers, mentors, and leaders you know they can be.

Help your team quickly understand the nature and extent of the tasks they need to complete for ISO 9001:2000 registration. 33-pages.

A 208 page collection of Journal of Management Articles.

177-page Pocket Guide to Implementing the ISO 9001 Quality Systems Standard Based on ANSI/ISO/ASQ Q9001:2000.

ORAM seeks to help managers and organisations determine why managers use or do not use recognition when managing their employees.

This 169-page Memory Jogger was developed to help project sponsors, project team leaders and project team members to work seamlessly so their work projects could be completed on-time and on-budget.

Personality style is an integral part of many training sessions.

A 60-item self-scoring Assessment Tool for Leaders to identify opportunities to boost employee performance through leadership.

A 164-page mini-guide for team members which helps you take advantage of the rewards offered by team membership and work through the challenges that may arise.

Pack of 6 Forms.

Additional copies of this collaboration simulation for Grand Canyon Adventures programmes

A creative problem-solving adventure

Additional copies of this Consensus and Consultation simulation for Grand Canyon Adventures programmes

Additional Copies of this simulation for Grand Canyon Adventures programmes

Additional copies of this simulation for Grand Canyon Adventures programmes

Action Plan Simulation

Determining the Essentials in this extreme decision-making simulation

This adventure demonstrates the importance of a rigorous problem-solving analysis

Feedback Form helps provide useful feedback to another person about their performance as a member of a team.

Helps individuals understand what it takes to be a viable and potent member of a team - and how their behaviour clearly indicates the extent to which they are (or aren't) effective.

Help managers turn performance appraisals into productive and even enjoyable experiences.

Many People are paying attention to the topic of empowerment because it promises to help them make sense of many personal and organisational situations. By responding to the items in this questionnaire, you will learn how empowered you are in your job.

Employee Version. The candid responses to these questions will help a manager understand the degree to which an employee sees themselves as being empowered at work.

Wise leaders know that power is an unusual kind of currency. The more you give it away, the more you end up having. Help leaders understand this essential concept with the new edition of the Empowerment Profile - an in-depth instrument that provides leaders with a measurement of the degree to which they perceive themselves to have power at work.

Contains 1 Employee Version, 1 Leader Version and The Interpretive Guide

Complete self-help toolkit for supervisors, managers, and leaders.

Situation-based leadership assessment for management development training. Measures current skill in managing employees and improves leadership effectiveness by developing supervisory skills, leadership skills, coaching skills, and the ability to motivate employees.