This section provides you with assessments, inventories and other resources to help increase awareness of, and the skills needed to, deliver effective Customer Service. Each product is supported by an appropriate comprehensive Facilitator Guide.
Providing Service Leadership means equipping employees with the skills needed to flex their behavioural styles in order to meet the needs of the customer, guest of client.
While the importance of customer service may vary by product or service, industry and customer, it is always a vital differentiator which can tip the balance between success and failure.
Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.
Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.
Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Collection; a creative, engaging, and innovative collection of skill development activities.
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service
Facilitator Guide covers either the Manager or Employee Versions of the KYSO Assessments.