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25 Role Plays to Teach Negotiation, Volume 2

Incorporating four critical concepts based on recognition and understanding… includes FREE CD with 25 role plays from the popular first volume–50 total role plays
£76.51 excl VAT

50 Activities for Achieving Excellent Customer Service

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.
£123.59 excl VAT

50 Activities for Conflict Resolution

A creative, engaging, and useful collection of conflict resolution activities from Jonamay Lambert & Selma Myers
£111.82

50 Activities for Developing Counseling Skills in Managers

Enables managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ensure that organisational goals are achieved and more…
£111.82

50 Activities for Developing Emotional Intelligence

Reproducible activities focusing on developing talents such as: Self-awareness and Control, Empathy, Social Expertness, Personal Influence, and Mastery of Vision
£111.82

50 Activities for Employee Engagement

Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organisation
£123.59

50 Activities for Managing Stress

This collection of fully reproducible training activities is designed to help managers and employees understand the sources of workplace stress, types of stress, how stress effects performance and most importantly - how to better manage stress.
£123.59

50 Activities for Promoting Ethics within the Organization

Increase ethics awareness among your managers, teams and sales personnel with this 350-page resource
£123.59

50 Activities For Sales Training

Ready-to-use Activities will benefit both Novice and Experienced Salespeople
£111.82

50+ Activities For Collaborative Management

In this collection, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organisation.
£123.59

Building Performance Values

A New Tool for Goal-Setting and Action-Planning in Groups. ONLY 1 AVAILABLE.
£89.95 excl VAT £44.98 excl VAT

Facilitating Win Win

This comprehensive resource guide provides practical tools to support the shift to collaborative negotiations. All materials are on the accompanying CD so that mediators can create customised manuals for the members of their negotiating teams. ONLY 1 AVAILABLE.
£109.20 excl VAT £54.60 excl VAT