Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations.
Enables managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ensure that organisational goals are achieved and more…
This collection of fully reproducible training activities is designed to help managers and employees understand the sources of workplace stress, types of stress, how stress effects performance and most importantly - how to better manage stress.
In this collection, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organisation.
This comprehensive resource guide provides practical tools to support the shift to collaborative negotiations. All materials are on the accompanying CD so that mediators can create customised manuals for the members of their negotiating teams.