Blog posts of '2025' 'August'

In today’s fast-paced and ever-changing world, leadership is no longer just about strategic acumen, technical knowledge, or even bold vision. Increasingly, the differentiator between mediocre and exceptional leaders lies in emotional intelligence (EQ). Popularized by psychologist Daniel Goleman and later operationalized in a variety of ways, emotional intelligence has emerged as a foundational element for success in personal, team, and organizational leadership.

Every morning, thousands of UK businesses make recruitment decisions that could cost them dearly. They scan CVs, conduct interviews, and rely on "gut feelings" to select their next team member. Yet the statistics paint a sobering picture: 46% of newly hired employees fail within 18 months, and the financial impact is staggering.

"People wither under complaints and criticism whereas people thrive and grow through praise and encouragement." I got a call last week from a frustrated MD. His best project manager had just handed in her notice - the third key person to leave in six months. "I don't get it," he said. "We pay well, the work's interesting, and we've got great benefits. Why do they keep leaving?"

"Delivery and intent come before content." I watched a presentation last month that should have been brilliant. The content was spot-on, the research was solid, and the recommendations were exactly what the business needed. It was also a complete disaster.