Solve problems by better understanding communication styles.

Good communication lies at the heart of all human interaction and so many problems start with misunderstandings. Suitable for managers, supervisors, negotiators customer service and customer facing staff, indeed anybody who has to deal with others!

What’s My Communication Style Fourth Edition will build a better understanding of communication style and its effects on colleagues: identify participant’s dominant communication style and the behaviours that distinguish it. As well as strategies for dealing with the styles of others. A greater understanding of varying communications styles can lead to less friction between groups, departments and individuals as well as enhancing productivity and reducing problems.

Most of us take the art of Communication for granted

We each take part in dozens of conversations every day so it ought to be something we're good at! Shouldn't it? Yet the truth is that most of us are not as good at two-way communication as we think. The Communication Effectiveness Profile can change that.

Our ability to communicate effectively shapes and determines our personal and professional success. It will affect our self-esteem and our sense of well-being, and the contributions we make to our families, our jobs, and our communities. Poor communication can even affect our health.

Successful communicators can be made as well as born, effective communication is based on several fundamental principles—common sense, really. Using Communication Effectiveness Profile means understanding these basic skills and then practicing and refining them to become effective and influential communicators.

Most people claim to be good listeners. But that’s not what we hear!

Learning to Listen is a communication assessment and soft-skills training programme that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses. Learning to Listen is a great foundation for any communication skills training programme.

While most listening assessments measure style, this self-assessment measures skill level and because it targets actual behaviour, individuals are able to take immediate action to maximise their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.

Does everybody hear, see or feel your message?

The Neurolinguistic Communication Profile (NCP) assessment, uses an innovative and useful model showing the relationship between an individual's thinking, their communication preference and the ability to establish rapport with others. The NCP focuses on assessing sensory-based preferences (visual, auditory, and kinesthetic) for taking in information, organising it and communicating information to others. It offers insights and practical tools for communicating more flexibly and effectively with others, regardless of their preferences. 

The NCP is a guide for establishing rapport quickly. Ideal as a centrepiece for training on topics including management, coaching, teamwork, and sales.

Materials for ten delegates attending a Giving Constructive Feedback Lunch & Learn session

Materials for ten delegates attending a Managing and Participating in Meetings Lunch & Learn session

Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organisation

Learn to maximise this technology to link personnel across cities, states, and countries. Every manager needs to know the 'best uses' of these new basic technologies.

20-item self-assessment that identifies a person's relative strength in each of four response modes - critical, advising, emphatic, and searching.

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once registered on this website, go to the "MY ACCOUNT" section. There you will be able to access your Downloads.

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once registered on this website, go to the "MY ACCOUNT" section. There you will be able to access your Downloads.

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once registered on this website, go to the "MY ACCOUNT" section. There you will be able to access your Downloads.

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once registered on this website, go to the "MY ACCOUNT" section. There you will be able to access your Downloads.