Communication Skills

Did You Know?

86% of employees and executives cite lack of collaboration or ineffective communication for workplace failures. Poor communication costs small companies (100 employees) an average of £320,000 per year - and large organisations millions annually through lost productivity, errors, and disengagement. Only 13% of teams are truly high-performing on feedback and open dialog - most employees admit to avoiding difficult conversations or withholding ideas.

The Impact of Poor Communication:

Projects derailed by misunderstandings or lack of clarity

• Employee turnover rises when feedback and expectations aren’t clear
• Time wasted in endless meetings or “fixing” confusion
• Morale suffers as unspoken frustrations simmer

The Good News:

These skills are learnable - especially through hands-on, practical activities that simulate the real pressure and messiness of workplace conversations. That’s why learning by doing works. At MLR, our communication toolkits are designed to break the ice, spark real dialogue, and help teams build skills that stick—all with resources trusted by top HR and L&D pros for over 30 years.