THE PROBLEM QUALITY JAM SOLVES
In a real organisation, the person who can unblock your work
usually doesn't report to you, isn't measured on your outcome, and is busy.
Quality Jam recreates that structural reality precisely: components are owned,
non-transferable, and needed by somebody else. Teams discover that flexibility,
prioritisation and willingness to serve another team's deadline are not soft
skills — they are the difference between the system delivering and the system
stalling.
It also shows how a delay in one part of a system produces a knock-on
effect somewhere else, later.
WHO IT'S FOR
- Large
team events and departmental away days with up to 21 participants
- Organisations
working on cross-functional collaboration, matrix working and internal
dependencies
- Senior
leadership programmes covering whole-system thinking
- Facilitators
and training providers wanting a flagship exercise that also breaks into three
smaller ones
- Consultancies
building a reusable core asset into their offer
Quality Jam is a composite exercise built from three
different Business Mirrors, enabling users to assess and prioritise tasks
within a team environment.
Each individual contributes specific components
required to complete tasks that are the responsibility of other teams — and
those components are the property of the person issued with them and cannot be
transferred to or handled by anyone else at any stage. No task can be completed
in isolation, so overall project planning is required alongside a willingness
to operate flexibly and respond quickly to the needs of others.
It reflects
situations where particular knowledge, skill or access to resources sits with a
limited number of people inside a system. Its constituent parts — Cubism,
Shelving and 3-D Polygons — can also be played as exercises in their own right.
The three learning tools Quality Jam comprises of:
Cubism combines
two applications into one package, focusing on interdependence — specifically a
participant's ability to share and cross-reference information — alongside the
development of support networks, conflict management and leadership.
Shelving
is a group problem-solving exercise requiring an initial strategy, a period of
trial and error testing, and refinement of a detailed implementation plan; it
highlights the importance of individual contributions to group task
achievement.
3-D Polygons (Shapes and Plans) is a group exercise addressing the
construction and problem-solving aspects of projects, focused on team building
and the development of strategy planning and implementation.
Because the constituent parts can be played as games in
their own right, Quality Jam is applicable to most team environments, meets a
wide variety of learning outcomes, and gives a facilitator three exercises in
one package.
KEY LEARNING OUTCOMES
- Promotes
assessment and prioritisation of tasks across a whole system
- Enables
users to achieve multiple, interrelated tasks
- Develops
knowledge, information and skill transfer within a team
- Illustrates
the importance of flexible manpower and resource management
- Makes
visible the knock-on effects of delays in one part of a system
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