With the changing context of healthcare provision, organisations are tasked with the increasing demand to ensure patients receive high quality services. Crucial to this is service improvement and in particular having the knowledge of what is required to enhance healthcare quality and safety. Engaging those who work in front line delivery is therefore integral to this since they often have the best idea of where there are gaps and deficits as well as what the best solutions may be.
Engage People in Impactful Conversations.
Experience suggests that it is those directly involved in care who often have the best solutions. These conversation cards are designed to help you ask the right questions of yourself and others.
It is clear communication and sustained focus that enables local change to provide safe, effective care and these cards facilitate that process. You are then able to:
• tangibly improve the quality of patient experience
• engage in effective conversations with colleagues and patients
• ask high impact questions about things that matter in patient care
• shape new ways of thinking and behaving
The NHS has rarely faced the level of challenge, scrutiny and public concern that it must now address.
Financial pressures, the conclusions of high profile inquiries and media scrutiny mean healthcare staff now need to demonstrate patient focus, regain control of their work and improve the environment of care.
This requires the ability to engage people in impactful conversations about service improvement. These conversation cards are designed to help you ask the right questions of yourself and others.
Engaging People in Service Improvement
Containing 48 challenging questions which can be used by individuals, pairs and groups of any size, along with with fundamental tips about engaging people in service improvement.
Each pack also contains skill prompts to remind you how to have high impact conversations.
Ideal for healthcare staff of all levels
Written by Brian Dolan MSc (Oxon), MSc (Nurs), RMN, RGN, an internationally recognised leader in service improvement. He works with organisations to improve their strategic and operational services for patients. His particular expertise is in lean thinking, patient flow, cultural change interventions and sustainability. Brian has a nursing background with over 30 years experience in healthcare.
Coaching Conversations at Work cards get people talking about things that matter.