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Improve the outcome of conflict situations in your organisation
Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behaviour is usually the best response to a conflict situation, negotiation is a difficult endeavour—one that requires considerable skill and thought. The normal negotiating behaviour, as typically practised in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.
The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict. By completing the DWCI, you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyse a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.
• Participants learn their dominant and secondary conflict styles
• Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations
• Improved conflict resolution helps the organization reduce workplace stress.