Lunch & Learn Delegate Pack - Conflict Management

Your Complete Conflict Management Lunchtime Training–in a bag

Feed your hungry minds with a cost efficient Lunch & Learn– Conflict Management  session. A functional and time-saving alternative to more traditional methods, each session will provide learners with a taste of each subject in a one hour feast.

This session covers the following areas:

• Definition of conflict management

• Why does conflict occur?

• Types of conflict

• How do I deal with conflict?

• Conflict reducing strategies

• Conflict management questionnaire.

Excerpt from Rapport Building Skills

• Be curious. Ask a lot of questions. People trust people who are interested in them.

• Be an open space listener. When you ask a question, deliberately pause to let the person answer.

• Be a flexible mirror. To make someone your're talking to feel comfortable it is helpful to mirror his or her demeanour.

• Be charismatic. When communicating, focus as if the person you're speaking to is your whole world.

• Be understanding. One other way to build rapport is to let the other person know that you understand their point of view.

Each Lunch & Learn Delegate Pack contains

• 10 Workbooks

• 10 'Lunch bags'

• 10 'What I have learnt' pledge cards.

The trainer kit needed to run the session is sold seperately.