Customer Service

This section provides you with assessments, inventories and other resources to help increase awareness of, and the skills needed to, deliver effective Customer Service. Each product is supported by an appropriate comprehensive Facilitator Guide.

Providing Service Leadership means equipping employees with the skills needed to flex their behavioural styles in order to meet the needs of the customer, guest of client.

While the importance of customer service may vary by product or service, industry and customer, it is always a vital differentiator which can tip the balance between success and failure.

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Picture of Becoming A Customer Service Star

Becoming A Customer Service Star

Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the ....

From £15.85 excl VAT
Picture of Knock Your Socks Off Service: Manager Assessment

Knock Your Socks Off Service: Manager Assessment

The Manager Version, intended for customer service managers and other organisational leaders, pinpoints developmenta ....

£15.85 £7.92
Picture of Knock Your Socks Off Service: Employee Assessment

Knock Your Socks Off Service: Employee Assessment

The Employee Version, intended for customer service employees, focuses on your employees' perceptions of their abili ....

£15.85 £7.92
Picture of Internal Customer Service Assessment

Internal Customer Service Assessment

As the focus on excellent customer service continues to be a popular trend, there is a growing expectation that employe ....
£15.85
Picture of SkillBuilders 50 Customer Service Activities Collection

SkillBuilders 50 Customer Service Activities Collection

Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Col ....

£126.67
Picture of 50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer servic ....
£123.59 excl VAT
Picture of Engaging People in Service Improvement

Engaging People in Service Improvement

Engage People in Impactful Conversations. Experience suggests that it is those directly involved in care who often have ....
£18.99
Picture of Becoming A Customer Service Star - Online Sample Report

Becoming A Customer Service Star - Online Sample Report

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once ....
£0.00
Picture of Knock Your Socks Off Service Theoretical Background

Knock Your Socks Off Service Theoretical Background

This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and once ....
£0.00
Picture of Internal Customer Service Assessment Facilitator Guide

Internal Customer Service Assessment Facilitator Guide

The Facilitator Guide features theoretical background, administrative guidelines, reproducible participant handouts, ov ....
£113.14