Conflict Strategies Inventory Self-Assessment


Category: Assessments
Code: 135
The trick to prospering through conflict is first to understand it—and then know how to manage it productively. In fact, research shows that proper conflict resolution can result in new ideas and solutions, better problem-solving, improved relationships, and even performance enhancement. ALSO ONLINE*.

Ten scenarios representing common workplace conflict situations measure an individual’s typical response strategy. Scores reveal a personal Conflict Strategies Profile.The assessment also includes a tear-out form for quick scoring and useful interpretive information.

The Conflict Strategies Inventory (CSI) A combination self-assessment, workbook, and classroom workshop, the Conflict Strategies Inventory (CSI) improves an individual’s ability to successfully handle workplace conflict. Based on more than 35 years of research, this training tool explores five different strategies.

The 5 different Conflict Strategies

• Avoiding - Staying away from or withdrawing from a conflict

• Smoothing - Giving in to the other party and ignoring one’s own goals

• Competing - Forcing an issue to one’s own way

• Compromising - Giving in on one need in order to get another satisfied

• Integrating - Focusing on one mutually satisfying outcome.

Most importantly, the Conflict Strategies Inventory accurately identifies an individual’s typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill-practice in resolving day-to-day issues.

Completely updated and enhanced, the new third edition features a fully revised, full-colour facilitator guide, comprehensive participant workbook, new options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action-planning, there isn’t a better way to equip individuals with the knowledge and insight they need to address conflict in any situation. It’s most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members and managers, will find this tool immensely helpful.

Learning Outcomes

Pinpoint one's preferred strategy for managing conflict

Discover the five different ways people respond to conflict

Understand how and when to utilize the Integrating strategy

Learn and practice when to use alternative strategies

Create a development plan to put the learning into action.


The Conflict Strategies Inventory (CSI) combines the works of Robert Blake and Jane Mouton, M. Afzalur Rahim, and many other respected researchers in the area of conflict management. It is based on 5 conflict strategies that are adapted from the conflict styles originally named by Mouton and Blake.

These strategies can be described in terms of two stages of a conflict encounter: Stage 1: Non-Compatible Goals and Stage 2: Outcomes.

How It Works

Individuals respond to 10 conflict-oriented work situations presented in the inventory. For each situation, individuals choose 3 out of 5 strategies and rank them in order of most likely reaction to third most likely reaction, using a pressure-sensitive form. The Participant Guide provides further insight with interpretive data and questions for discussion. Ultimately, the CSI results allow individuals to view their preferred strategies and help them to consider modifying conflict strategies where appropriate.

Uses for Conflict Strategies Inventory

This instrument is designed for people who have had or currently have problems dealing with conflict in the workplace. The CSI is particularly useful in management development and team-building activities prior to the introduction of specific conflict management skills.

Other uses for the CSI:

• Develop new approaches or solutions

• Bring long-standing problems out into the open

• Clarify thoughts and feelings

• Stimulate interest and creativity

• Stretch personal capabilities.

What to Order/Product Contents

Order 1 Facilitator Guide per facilitator and 1 Participant Guide per participant.

Participant Guide includes:

• 10-item inventory

• Pressure-sensitive response form

• Description of the 5 Conflict Strategies

• Interpretive guide with recommended uses for each of the 5 strategies

• Descriptions of the behavioral cues that signal each approach

• Discussion questions.

ONLINE VERSION ALSO AVAILABLE (See Related Products below)

* Telephone (01267) 281661 to set up a new online project. Please go to the Online Assessments section of the website for the full range of available Online Assessments.

FORMAT Instrument, also available online
OBJECTIVE To identify and manage preferred conflict strategies
AUDIENCE Individuals at all levels
AUTHOR HRDQ Research & Development Team