Section 1 of the Communication Effectiveness Profile Facilitator’s Guide
Provides an introduction to communication that can be used as a lecture primer in conjunction with a group exercise to introduce the topic. There are timing guidelines for the workshop and instructions on administering the assessment. The next 7 parts are short primers on each communication competency covering a more detailed definition of the competency including a process model of the skill. There are experiential exercises with facilitator notes and handout copy masters wherever appropriate.
Includes 84 sets of coaching tips, (12 per competency), designed to direct development for low scorers of each individual item (behavior) on the questionnaire. Each set of coaching tips expands the context of the behavior and provides several alternative best practices that can be used on-the-job to develop a specific skill.
There is a Personal Action Plan template and a Contract for Change that participants also get in either their assessment booklet or online report of results.
The Communication Effectiveness Profile is a competency-based diagnostic instrument
It was designed in order to help individuals determine their ability to communicate more successfully. The instrument breaks the subject down into seven key competencies for communication.
• Receiving the Message
• 'Reading' Non-Verbal Clues
• Giving and Receiving Feedback
• Transmitting Your Message.
This allows participating individuals to assess their current ability at a detailed level, and then determine which competencies require more attention or focus to improve.
Each competency area in the Communication Effectiveness instrument uses 12 questions to assess current overall competence, for a profile total of 84 questions. Each question stands alone, and can be combined with others to build a customised improvement or development plan that includes those competencies that are weakest.
The Communication Effectiveness instrument comes with interpretation notes to help participants understand more specifically how they can improve weaker areas. The ability to provide any in-depth analysis and feedback from the questionnaire and notes alone is limited. This guide serves as an important resource.
Section 1 provides an entire feedback workshop
This covers each of the seven Communication Effectiveness competencies in detail. Participating individuals can discover more about themselves and others through discussion and exercises in a workshop environment tailored to the needs of the organisation. Short or long, formal or informal, a workshop can encourage collaborative discussion on the subject of Communication Effectiveness.
Section 2 provides coaching tips for each of the 84 individual questions
These specific strategies or action steps will help individuals improve their overall effectiveness as well as improve competency areas where scores are low.
This guide has been designed as a reference tool to help people take positive action after completing the Communication Effectiveness Profile.
Section 3 Personal Action Planning
This part of the guide provides further information on how to go about creating, recording, and reviewing an Action Plan.