Optimising Your Decision-Making

When leaders face situations where they need to make critical decisions, they typically tend to search for the best ways to carry out a conscious strategy. However, there are times when disposing of the items in one’s in-basket often requires almost instantaneous decision making.

In these moments, leaders need to pause for a few moments to decide before actually delving into the situation itself. In this sense, awareness precedes meaningful choice.

The Participative Management Profile (PMP) provides employees with the exact guidelines needed to execute confident decisions.

Completing the DISCStyles Assessment could be one of the most important relationship-building decisions you will ever make

Make your customer service goals become a reality

Increased retention of hard won customers, alleviate the pressure of price competition, increase customer/ client/ service user satisfaction. The major differentiator between providers is often the level and standard of customer service.

Effective with people at all levels - executives and employees alike - each person is able to identify his or her own service action plan. Becoming a Customer Service Star gives individuals a profile of their customer service strengths and weaknesses. Useful as an individual analysis, a measure for personal development, building a service team, or an opportunity to identify changes needed.