Learning to Listen Info Kit

Most people claim to be good listeners, but that's notwhat we hear

Learning to Listen is a communication assessment and soft-skills training programme that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training programme.

Learning to Listen is the communication training tool that will help you to achieve immediate, lasting results. Whether you are looking for an instructor-led programme or a self-paced learning option, this combination self-assessment, workbook, and classroom workshop offers a comprehensive yet flexible solution that improves active listening skills.

When people listen, organisations gain a competetive advantage from better communication, morale, and productivity to reduced absenteeism, turnover, and conflict. However, studies show people remember only half of what they hear, even moments after they have heard it. And that's not all. On average, people spend 45% of their time listening, yet only 2% report they've had formal education on the topic. Research makes the message loud and clear-it's time to add listening to your training repertoire.

Learning Outcomes

• Determine listening effectiveness in three dimensions
• Explore the visible and invisible aspects of listening
• Learn what it takes both physically and mentally to listen
• Understand common barriers to effective listening
• Create a plan to put new skills into immediate action.