Looking for L&D Training Materials?
You’re in the right place!


Instruments

View as
Sort by
Display per page

Accountability for Results

Enables participants to understand, own, and apply the Process that achieves results which reflect individual and organisational goals
£17.05

Accountability for Results Leader Guide

Leaders Guide, Participant Guide and CD–ROM
£203.50 excl VAT

Achieving Peak Performance Employee Version

Aimed at increasing an employee's awareness of their individual needs
£15.24

Achieving Peak Performance Facilitator Guide

Covers both Manager and Employee versions
£108.79

Achieving Peak Performance Manager Version

Designed to identify employee needs in an effort to motivate higher levels of performance
£15.24

Becoming A Customer Service Star

Can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. ALSO ONLINE*.
£15.24

Becoming a Customer Service Star Facilitator Set

Becoming a Customer Service Star can be used for individual analysis, as a measure for personal development, a picture for building a service team, or as an opportunity to identify changes needed in policies or operating procedures.
£139.92 excl VAT

Benchmarks of Team Excellence Facilitator Set

Benchmarks of Team Excellence makes an effective stand-alone training session. This guide includes supporting theory, sample participant guide, programme designs and transparency masters
£108.79

Benchmarks of Team Excellence Participant Guide

Developed to help teams identify their current level of excellence, Benchmarks of Team Excellence makes an effective stand-alone training session.This tool measures the higher level of team functioning. ALSO ONLINE*.
£15.24

Best Boss Inventory Facilitator Set

The Best Boss Inventory is a self-administered learning instrument that yields an Overall Boss Score, as well as separate scores for each of the 6 Best Boss Indicators.
£139.92 excl VAT

Best Boss Inventory Feedback Booklet

Order one Feedback Booklet for each employee
£8.04

Best Boss Inventory Participant Booklet

Assesses 6 key skills, including Connecting People with Purpose, Encouraging Ownership, Focusing Efforts on Smart Work, Building Competence, Recognising Achievements, and Respecting the Individual.
£15.24