Can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers. ALSO ONLINE*.
Becoming a Customer Service Star can be used for individual analysis, as a measure for personal development, a picture for building a service team, or as an opportunity to identify changes needed in policies or operating procedures.
Developed to help teams identify their current level of excellence, Benchmarks of Team Excellence makes an effective stand-alone training session.This tool measures the higher level of team functioning. ALSO ONLINE*.